The service and the amenities were great.
The pool and beach facility at Lido is perfect
I liked the amenities and the location of the Resort. The beds sucked.. I stay in 4 and 5 star hotels only and for a Ritz the beds sucked, the sheets were not soft... and I always forget that the rate is inexpensive because they charge you mandatory resort fees per night at check out. Needless to say valet is $24 per day. I feel like I am flying on commercial airlines with the nickel and dimming. Just increase the price and make it all inclusive.
Staff is excellent. Very nice hotel.
Great Staff. Bathtub filthy, shower-head from the fifties. Photos taken.
Staff were friendly and helpful. My room was clean and pleasant. Had a hard time regulating the room temperature.
It was quiet until morning....Do not get the rooms next to the stairway or help linen room unless they give yoy a discount. If you are in the back, no need to open your curtains because the view is unpleasing to the eye and will put you in foul mood.. It was quiet. Got the most...no USB outlets for my devices unacceptable !!!! The place needs to be updated . Checkout was easy... I think what I payed for the room was too much.... The location was good. I give this hotel a left vertical thumb .
We had a bad experience with another hotel the night before we arrived and the Hilton more than made up for the competitions mistakes. Everything was just as we expected it to be.
Location Lets people smoke in the hallways and hits you with a daily resort fee above the advertised daily rate.
Clean and quite place, organized with positive attitude caring stuff. Close to everything, beachfront Delicious food in restaurant Beach with white sand and warm, clean water Two clean nice size pool I was looking for place like this I liked everything
Location was awesome, the staff was great, the pools, shuffleboard, chess, free bikes, beach toys and towels, umbrellas and beach chairs were great. The staff handled a situation with our neighbors smoking and being loud at 1am very well. Any sound travels directly through the walls as if they were cardboard, or you were camping in a tent outside.... be prepared for this is if you need to get sleep on your vacation!
The location! Right on the beach with 2 nice pools and a tiki bar. Nice staff. 10-15 min walk to St. Armand's circle. You can rent bikes or take the shuttle as well. The rooms need updating. But they were clean.
Very friendly staff. Outside area is great. Great for families and access to beach. 2 big pools. Rooms are very small
Cheaper than some other locations On the beach Staff was friendly and kind The property is getting older. Needs updating
Liked it all Breakfast was a bit expensive for buffet style.
The staff was very accomadating. Could not have asked for a more friendly, pleasant stay. The ocean view was great, parking was easy, proximity to St Armands Circle was convienent. Would definately stay again. The building on the outside was a little run down, but as we were visiting there, repairs were being done.
Nice clean pool area and beach right there. Nice lounge chairs for the beach and towels provided Nice pool bar with some live music over the weekend in the late afternoon. Carpet in the room was disgusting and dirty Toilet kept running and had to keep jiggling the handle! Told the manager, but he did not seem like he really cared - just said he was sorry and thanks for letting him know. Pretty much ignored the issue. We were not really told about the extra resort fee of $25.00 a day when we checked in and found out when we were leaving - it was a surprise to us. They said a note about it was in our room key card holder when we first got into our room, but since we had already prepaid for the room through Getaroom through Kayak we assumed that was already included. It was certainly not very clear.
The location and the staff were great. You pay for being right on the beach but the rooms and resort are very run down. I would not stay there again for the money I paid but if they updated I would come back.
The locatiom The room smelled moldy. Lacking counter space in the bathroom. Sink and tub looked dirty...seems permanently worn and stained. Horrible. They even painted the chrome tub drain with white paint rather than replacing it. Really bad. Will not return unless they remodel. For the price we paid, it was a complete joke. The staff was great but cannot make up for the bad rooms. Note that this was the second room they put us in. The first had a leak and the floors were wet!
Location was great, staff was great across the board. My room was 50 steps from the included beach chairs and umbrella set up by a attentive staff every morning. If your looking for a relaxing low stress beach vacation with the emphasis on your feet in the sand this is the place. I don't think the price can be beat. Ohh and the complimentary bikes that will get you to st Armand's in min was a huge bonus when it came to shopping and dinning! I don't think you can beat the value in this resort at a low price point! Wish there was a high top table on the lani to open up the beautiful ocean view for morning coffee!
Great location for anything you wanted to do. Relax, Swim, Kaysk, paddle board, fish, go to the beach. All inclusive to do the above activities. Great pool bar. Friendly and helpful staff starting from your arrival at the front door until you leave. Close proximity to great restraunts, night life and cultural events. I liked everything. Nothing negative about this Hotel
Rooms were functional. Staff was well trained. An additional Resort FEE when checking in. It's NOT really a resort. And if it was , I would like to know about additional fee's in advance.
Water backed up in the sink in our room. They were quick to repair but the smell remained in the room and was awful.
Clean, comfortable rooms, pool area nice I think Breakfast should be included for the price. Music at the bar area would be nice...
The staff was very cordial and helpful. The room was quiet and very clean. Lots of activities. Hard to differentiate between those "free" amenities and those for which you are charged. Also not enough complimentary newspapers in the early morning.
Friendly, courteous staff, clean, very nice amenities! Loved the waffles for bkfst and the cookies and coffee at night! Little snack and drink at check in very nice touch! Comfy beds, triple sheets and pillows! Plenty of towels and the neutrogena amenities great! Not enough hot water our room at the end of the hall and at 5:30 no hot water., only lightly warm ...same thing at 7:30 in the am! need a bigger water heater
The staff was not too friendly, very dry and to the point.
Mold growing on bath/shower walls needs to be cleaned with bleach, then treated with a retardant chemical.
No closet space and the shower when used flooded the bathroom floor.
Terrific staff, clean and well maintained room. Toiletries were high quality, plenty of towels, pillows, etc. Microwave and mini fridge were welcome. Had to run hot water in bath for 30 seconds to get hot water in sink, but after that, boiling hot water forever. Desk chair and loveseat not very comfortable OK for short sessions.