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clean throughout polite staff firs t class breakfast conveniant location for town and roads comfort best hotel we have used for many years no bad comments possible
Overall it was great value for money. The inclusive breakfast choice was poor.
Nothing, I couldn't wait to get out of there! I am making an official complaint. It was horrible. I turned up and the bed sheets still had marks on them! They clearly hadn't been cleaned. That is completely unacceptable and totaly disgusting. The breakfast was horrible, the scrambled egg I could only take one mouthful of cos it was so salty, you could see the crystals there was that much on it. Bacon and scrambled egg only also doesn't not consitute a cooked breakfast. My second day I actually went somewhere else for breakfast it was that bad. I also had numerous problems with the stupid key cards and had to have it replaced more than once cos I couldn't get into the room, whats wrong with a normal key!
Efficent, clean, friendly None
Good location for visting freinds and family, clean and good price The only thing I would have liked is a bath in the bathroom and not just a shower!
Clean, presentable, friendly, good size room and bathroom, decent power shower A funny smell like bad drains from the bathroom sink
Very clean and comfortable
Clean room My sink taps weren't working properly
Great value for money. Excellent customer service would deffinitly go back!! Was originally put in a somking room which did smell of stale smoke. When we asked to move though it was done straight away with no problems.
All was good, I would recommend your hotel to friends None experienced
Fantastic value for money, great leisure facilities, amazing house to stay in for 6 people, would re-visit and highly recommend, thankyou
Location, setting, value for money
the peace and quiet. in the confirmation it said breakfasts vary - truth - breakfast is self service in your room with what you buy yourself. this was not explained.
Very nice place plus there was something to keep children occupied there was crazy golf or tennis there was a swimming pool but the times for children using the pool didn't fit in with or stay. If we are back in that area again we would stay with you again and stay for longer. Found the shower hard to use but got there in the end.
The room and facilities. Wasn't told at time of booking that they were in the process of changing franchises! This meant the the menu was very poor for selection and the bar had limited alchol!
every thing, quality cleanliness quite, peaceful
Facilities in the apartments excellent standard. Grounds very well maintained. Bed very hard. Not very good sound insulation between rooms.
The peace and quiet. Having to face the a38 everytime you wanted to get in or out.
everything the cabin was gorgeous could not believe the value for money superb
All fantastic, will be visiting again for more than 1 day. Loads to do on and off site. Well worth a visit. Accomodation 5*+
Very easy to book in, and good parking. Location was away from the town centre which I prefered. Food/menu reasonable. Nice gardens and grounds alongside the river. Our room was quite small, not cramped, and overall, adequate. A bit too much of a "motel" feel about the place with little real character. Nevertheless, a good night's sleep! Nice grounds to walk around in the morning.
food very good. close to golf course and river
The breakfast was great, and the breakfast waitress was extremely helpful, curteous and polite. Upon arrival on Sunday 14/11/10 there was no receptionist on the desk and I had to look for assistance. When going into the resturant for an evening meal, I had to ask a member of staff to take my order as they did not come to the table. I had a sunday roast meal and there was very little mashed potato as it appears the mash had ran out. Everytime I went up to the bar for a drink I had to go and search for a member of staff to serve me which became quite annoying. The promotion re the wine and price was also misleading. Not all the channels on the free view box worked in the room.
The ambience in the restaurant was very good and the food excellent. On the Sunday it was lovely to be able to be outside by the river and was an excellent setting. We felt the bedrooms needed freshening up - the ceiling looked very much in need of decorating and, the bathrooms are very small, but do not see short of pulling the block down and rebuilding exactly how that could be improved. The shower was OK but the noise from the radiator - gurgling and water flowing all through the night was rather disturbing.
the staff were frendley and it was very clean and nothing was to much trouble
comfortable surroundings in restaurant and bar, decent wine selection and food was ok and reasonably priced. I had to go to the kitchen every time we wanted a round of drinks to find staff to serve us, except when the female bartender stood a metre from our table watching the tv show we had on for an hour, completely ignoring empty plates and glasses on our table. I cleared them myself in the end.
The only thing I liked was the Breakfast on the second and third morning, on the second morning I was greeted by a very friendly lady by the name of Iva, on the third morning by a man (whos name I dinn't ask, on both these days the breakfast and service was excellent. The service of breakfast on the first day.
They had only been reopened for 2 days since refurbishment and were been experiencing teething problems - TV's not working in rooms; no newspapers delivered, several things 'off' the breakfast menu; only one bedside light; had to request second set of towels
Bathrooms need updating - forget the bath just put in a good shower. Difficult with cases when negotiating stairs & through fire doors in upstairs hallway. Meals to not have to be so big. We enjoyed our stay and your staff were very pleasant. Our family reunion was fantastic & we thank you for your co-operation in that regard