Beautiful Grounds. Good Dining room staff. Lack of management. First night I arrived late & given a terrible room. Was told the hotel was full but room would be changed the next day. Got up late the next day & asked for the room change. The front clerk knows nothing except to play on the computer. He told me I would have to wait another day for a room change. I asked for a manager & at 6:00pm he was out but would be back in 30 minutes. An hour later I asked about the manager & now he was in his room sleeping. Finally got my room changed after a lot of hassle. Asked for towels by the pool. That seemed to be a project. I think the guy went to an empty room to get a pool towel as it took about 15 minutes to get one. I would not recommend this Hotel.
I went with three other people. We were greeted wonderfully. The person at the reception desk was courteous, professional and friendly. My boyfriend and I had reserved a one bedroom suite as well as my friend and her boyfriend. We each received a two-bedroom suite. It was beautifully decorated and arranged. However, we were expecting them to include the exact same things since we did make the same reservations and we received the same suite type. My suite included a waffle maker and their room did not. They had A POT, My suite did not. My friends master bathroom's toilet was clogged. She called reception and they sent someone to fix it right away which is great, however that is not something anyone should have to deal with on my vacation. There was no tub in the master suite which is fine because we prefer showers. The shower had glass doors that didn't really close. when showering, a lot of the water would end up outside the shower so the floor was constantly wet. The bathrooms from both suites was missing the hand and face towels and when we asked, we were told they weren't available at that moment. Since we booked two separate rooms, we would constantly call each other through the resort phone in order, for example, to meet up in the morning for breakfast, etc. There was only one phone and it was located in the dining area. It was inconvenient especially during the mornings to have to get up from bed and walk out of the room to another area of the suite to answer the phone, one of those phone calls coming from reception. My friends suite was also missing an ironing board, My suite had it. When I did my research on the resort, it stated Wi-Fi was included. This is not the case. Yes there was free Wi-Fi in the common areas but the suite’s Wi-Fi had to be paid for. The resorts information should’ve stated ‘Limited Wi-Fi’ or ‘Free Wi-Fi in common areas’. On our first day we were exploring the hotel and unbeknownst to us, we walked into the area where guests are signed up for the VIP membership. We were treated rudely by one of the managers. With an attitude, he said that it was the VIP area and just looked at us, expecting for us to "get the hint" and leave. One bad experience like that pretty much dissuades a person from not only becoming a member but to never visit the resort again. The buffet food wasn't all too bad, it just needed more of a selection. There were two restaurants where we made reservations, Sushi and Italian. The Sushi restaurant was located in its own small place, the Italian was not. It was located in an area belonging to the buffet, which I felt was not very "exclusive". Being a "Boutique" resort, I imagined more attention to detail and better attitudes towards guests. ONLY GOOD THING ABOUT THIS TRIP WAS THAT IS IN BEAUTIFUL PUNTA CANAA BARTENDERS AND WAITERS WERE AMAZING *LIMITED FREE WIFI (ONLY IN THE LOBBY AND BEACH AREA NOT IN THE ROOMS ) *IF YOU'RE NOT VIP 1 BEACH BAR *LOOK OUT FOR NASTY MANAGEMENT THAT WOULD GIVE U A BAD LOOK AND NASTY ATTITUDE IF NOT A VIP MEMBER