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Pretty rooms and the chance of good faciliies. The staff invited us for a breakfast one day wich was really surprising as it is an all inclusive hotel. They took 3 hours from our life to sell a Melia Group vacation right for only 175.000USD. does not worth it??? We had to call every day for cleaning of our room. In these quite expensive rooms we had to wait 5-10 minutes for warm water. Otherwise everything was cool...
The honest hospitality and friendliness, willingness to help from the staff were outstanding.
The food, the beach, the sorroundings. Room service but it could have been because the hotel was overbooked
The service was fantastic, the food very good and it has a beautiful beach and huge pools. I didn't like that I had to leave the hotel and go back to work.
The resort was wonderful. The wireless sistem.
Nice facility with great pools and beach. Most staff were friendly Buffet restaurant had good selection of foods and pretty consistent good food quality. No convenient/cost effective way into town. Taxi ride for 3 mi trip was minimum $30 US dollars, pretty steep for a very short ride. Wait at restaurants other than buffet was horrendous for stand by. If you didn't have a reservation you were pretty much out of luck. Female greeter at the Mexican themed restaurant "Margaritas" was just plain rude to everyone. Ignored peoply and seemed in her own world. Most gym equipment (treadmill, bench, eliptical, etc.) were in a state of disrepair or malfunctioning. Availability of gym towels was spotty at best. Ping pong table had old paddles that were worthless and no ball readily available. Gave up wait for a ball to be delivered after 15 min from when staff member advised they'd be right back.
Loved the staff and entertainment. Broken items in the room which were replaced when we complained.
beaches were beautiful, pool facilities were great, access to food at all times was great with 4 kids staff not too with it-often had to request towels, eg, or ask several times for ice, asked for white wine, got red, etc
The food was the best we've had at any resort. The grounds were gorgeous and staff mostly friendly. We weren't aware that there were different levels of all-inclusive, which made some situations awkward. We were completely ignored at the villa marina and wonder if it was due to a lack of tip the first day (we were locked out of our safe). Also, any time there was an issue with our room (locked out of safe, remote needed batteries, etc.) it took several calls and lengthy time frames to get a response.
I like the beach and pools Not good nigth shows ,
Liked staff friendliness and comfort of the resort. The food was not as good as we expected and the service can be at times very slow. Room service not consistent in providing towels.
Everybody knows at least english except espaniola. I'm Russian and it's very important for me. nothing
Excellent staff..beautifully maintained the food could have been of a higher quality
Relaxing on the beach, loads of different restaurants, Casino & Pool and Beach Bars. The sunbeds by the pool were always reserved even although there was a sign stating that you cannot reserve any beds. The majority of people staying at this hotel are Spanish. For English speaking people wanting to meet lots of new people I would not recommend.
Very good hotel for its price. Delicious all-inclusive meal at plenty of restaraunts.Nice pools, beach is not over-crouded. Staff is friendly, but sometime it takes time to get understanding of what you really want :) 1) Only one car rental in the hotel (Prestige rent-a-car) with not good service (the longest and complicated procedure of getting car rented I ever had!). Although prices are a little bit lower then Europcar and Avis in Bavaro. 2) Stupid system of 200$ limit when you want to pay by charging the room. 3) Very shallow ocean on the beach.
When we arrived they had no reservation for us. They claimed we were booked at the catalonia bavaro not the royal. Our friends that booked with us had a room waiting. I showed them my receipt that clearly stated catalonia royal bavaro. We waited and waited for hours until we were given a room, only to have to move to three rooms until we had a room that the air conditioner worked. Now it's 2am and we are tired. We came to celebrate our anniversary and mentioned it to the front desk when we checked in. I also sent an email to the hotel. We also brought 2 other couples with us to celebrate. Nobody cares. The food was horrible. The pool was chipping paint. Tiles at the pool were broken. The personal service was terrible. We travel around the world and this was the worst I have seen. I can keep going but what's the point!
Food was actually incredible; it was almost the highlight of the trip! Staff was superbly friendly, and all the decor of the lounge areas and restaurants was splendidly top-notch. Will definitely be returning on my next trip to the DR! That I had to leave! =]
The entire resort was amazing, hard for me to explain how beautiful this resort is. Very clean and well kept. The staff was very nice and professional. Definitely a great place to go if you want to relax and just get away. This was my first time in Punta Cana, and I will return to this resort again before year end. The free Wi-Fi outside the room was a plus, you had signal everywhere. The food was better than I expected, there are a lot of restaurants (Options) to choose from. The best part is that you can eat at the sister resort as well, not reservations needed for any of them. Best vacation so far to the Dominican Republic. The water pressure in the room was low later in the day (but I understand, being Dominican myself, that they try to conserve water). And I had some issues with the Wi-Fi signal in my room, outside worked great.
everything was perfect the staff happy people very friendly one of the best trips very , very good everything
The poll are a was lovely and very relaxing. Good variety in the restaurants although food was often not as hot as it could have been. Overall, I would say this was a four star not five star hotel.
Very nice pools, sizeable clean rooms, friendly staff, pretty grounds. Tried to charge more than we booked for; problem getting adjoining rooms; seaweed-filled ocean; mediocre food and slow waitstaff, zero entertainment on the Royal side. A bit dull.