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Das Personal war sehr freundlich
ich habe dieses hotel ueber ihre seite gebucht und war mit dem aufenthalt sehr zufrieden, nur beim auschecken war ich dann nachdem ich die rechnung gesehen habe sehr enteuscht. laut buchung sollte mir das hotel pro nacht 127 dollar kosten, im endeffect kostetet es mich ueber 150 dollar pro nacht ohne dass ich irgendeine extra leistungen in anspruch genommen haben. es wurden 4 verschieden taxen oder was das auch immer waren fuer jede nacht verrechnet. ich wuerde vorschlagen dass man die kunden vorher auf diese extra kosten aufmerksam macht, es waren ja nicht nur ein bar doller extra, es waren fast 30 dollar extra an taxen pro nacht, was ich eigentlich unverscheamt finde. hoffe es ist fuer sie eine anregung und ich danke fuer ihre antwort.
Die Lage war perfekt, Einkaufszentren und Restaurants direkt vor dem Hotel, und der Strand ist wunderschön! Keine Mikrowelle im Zimmer
I stayed at the occidental for my honeymoon. I was married at a different hotel (Manchebo) right before this stay and then moved over to the occidental for the honeymoon. The pool was wonderful. The water was warm, swim up bar had very friendly staff and the drinks never ended. The beach is very close to the hotel and if you didn't plan on leaving the hotel, it was a perfect distance. There was also a bad on the beach within feet from the water which was very useful. They let you rent these rafts to float on ( which very very relaxing) however they needed to be returned by 4pm or they charged you 76 dollars??? I didn't like the hotel as an overall. The beach front view was a partial view (they all are) unless you paid for a suite. That was a huge bummer for me. I paid the extra money to see the beach but had to look OVER the palm trees to see some ocean. The food was HORRIBLE. So bad that on my last night I left the hotel to pay for dinner because I was so sick and tired of th horrible food. For an all inclusive, this is a huge let down. There are much better hotels on ththe island with much better food than the occidental. Wifi: their "free wifi" is only in the lobby and you only get one hour. I had 30 people staying at various hotels and I desperately needed to communicate with all of them to arrange tours etc so I ended up paying an extra 70 dollars to have wifi in my room for the week. Then, it was spotty at best. I had to restart my phone over and over again just to get it to work. (I have an iPhone 6plus, not an old phone by any means) When we checked in, they gave me and my husband honeymoon t shirts, but then gave us a room with two twin beds. This is after they went to check on the room! This is my honeymoon, and you knew it was, but you put is in different beds??? So we had to switch rooms To an even worse view. It was frustrating. The Riu next door was so much better last year. Better food and better views. Same money. I would stay there over occidental any day.
Friendly staff, food was good, bars were great, the beach is beautiful, the room was great. The Royal Club is a nice touch. We waited a while for our luggage and no rules were implemented for holding chairs at the pool or palapas at the beach so we often didn't get one.
The people's kind was excellent
The food was excellent, beach was great. Better than baby beach! Room was great but could be a little cleaner. We we're transferred from 6th to 18th floor and it was much better. Amazing view. No kids! Pool and beach was loud for too long- I think it went from 11am to 6pm... This place was expensive for $600/night. Loved every not of it except the price. Booking the restsurabts was a pain bc the only way you can reserve is waiting in line for 30-45 minutes and you aren't guaranteed and table.
I am so soured by my bad experience, I refuse to rate any part as good. I purchased an item for my girlfriend and left it wrapped in tissue paper in a ziplock bag on a table. It disappeared. I contacted housekeeping supervisor and was told it was impossible that it was stolen/thrown away. Not satisfied with that answer I asked to speak to the hotel manager, I'm still waiting. Terrible customer service experience which will cost this chain my business forever.
The location was good, the pool and beachfront was nice. This hotel is a standard two star hotel. I had maintenance in my room each day of my stay for a problem, safe repeatedly would not open, A/C would not cut off, toilet backed up. It was just a horrible stay. Some of the food was cold and not labeled so with allergies I could not eat a lot of things. A lot of the staff did not speak even a little English so when you asked a question that just smiled. I spoke to the manager and the best he could do is give me an email to report the issues when I return. I think you get the picture...so needless to say the hotel stay part of my birthday was ruin
Good If is late and you need water for your room they do not send you water in to the room . Yo have to go to the lobby to purchased a bottle of water. For a 5 star hotel is a litle bit dissapoinment . The should have this kind of service .
The location was great. Beautiful beach out front with lots of activities. I liked the close proximity to fisherman's huts for kiteboarding. Food quality and selection was very good as was the service we received. Great fitness facilities. Easy walk to Palm Beach Strip for shopping and restaurants. System for renting cabanas and palapas was a pain. We found it much easier to just rent an umbrella on the beach. There wasn't 24 hour room service but that isn't really a big issue.
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
When it says all inclusive it was truly all inclusive, you could book a trip to this hotel, and not spend another dime the entire trip if you wanted. One of the best resorts I've ever stayed in. The pool closed at 7pm daily, which was very strange to me, I've never stayed anywhere that the pool closed so early every night, and most resorts let their pool stay open 24 hours. And due to the alcohol being free there isn't a huge selection of brands to choose from, but it was still a great place.
nice pool, location & easy access to the beach