Loved The Whole experiencience! Staff, location, amenities, restaurants, you name it I'll be coming back for sure!
The beddings where not clean and the rooms are small.
The people's kind was excellent
Good location, spacious rooms, good bathroom and hotel areas, nice casino, nice lobby, the fruit and the croissants was good. Beds and pillows sucks, food sucks, juices from concentrate, A/A and DVD player doesn't work and they never sent anybody, rooms door are like paper. No KIDS area in the pool!!!!!!. Aaaaand free WiFi just works at the lobby area and sucks, if you want WiFi in other areas you have to pay a lot per day and if you pay the service still poor. Guys 2015 you need better WiFi or people will not stay at the hotel!!!!!!
All Inclusive Food selection could have been better.
Friendly staff, food was good, bars were great, the beach is beautiful, the room was great. The Royal Club is a nice touch. We waited a while for our luggage and no rules were implemented for holding chairs at the pool or palapas at the beach so we often didn't get one.
I stayed at the occidental for my honeymoon. I was married at a different hotel (Manchebo) right before this stay and then moved over to the occidental for the honeymoon. The pool was wonderful. The water was warm, swim up bar had very friendly staff and the drinks never ended. The beach is very close to the hotel and if you didn't plan on leaving the hotel, it was a perfect distance. There was also a bad on the beach within feet from the water which was very useful. They let you rent these rafts to float on ( which very very relaxing) however they needed to be returned by 4pm or they charged you 76 dollars??? I didn't like the hotel as an overall. The beach front view was a partial view (they all are) unless you paid for a suite. That was a huge bummer for me. I paid the extra money to see the beach but had to look OVER the palm trees to see some ocean. The food was HORRIBLE. So bad that on my last night I left the hotel to pay for dinner because I was so sick and tired of th horrible food. For an all inclusive, this is a huge let down. There are much better hotels on ththe island with much better food than the occidental. Wifi: their "free wifi" is only in the lobby and you only get one hour. I had 30 people staying at various hotels and I desperately needed to communicate with all of them to arrange tours etc so I ended up paying an extra 70 dollars to have wifi in my room for the week. Then, it was spotty at best. I had to restart my phone over and over again just to get it to work. (I have an iPhone 6plus, not an old phone by any means) When we checked in, they gave me and my husband honeymoon t shirts, but then gave us a room with two twin beds. This is after they went to check on the room! This is my honeymoon, and you knew it was, but you put is in different beds??? So we had to switch rooms To an even worse view. It was frustrating. The Riu next door was so much better last year. Better food and better views. Same money. I would stay there over occidental any day.
close to everything, shopping, casinos, restaurants, nice inner pool with bar, need to walk a block and 1/2 to reach the beach
Friendly staff, hotel location could not have been better, clean hotel. The air conditioning was either cold, or if you turned it up, the humidity would get to everything. There was a slight smell of mold if the a.c. was on a warm temperature.
Location The clean of rooms needs to improve. The mattress is very bad. there are little ant in the room.
Location Fire alarm sounding all night. Shower leaked into hallway.
Free Intrnet available No
The Brickell Bay Beach Club is pretty nice. They do everything for you have a nice stay there. I do recommend :)
Staff very welcoming and efficient. Good advise on the local activities. Rooms very clean and very good service. The hotel geographic situation. The hotel is not directly by the beach and it is located just beside a Burger King. The noise generated by the general air conditionning system was also annoying
dissapointed at first, they put us in the worst room, not at all like they advertised, at first they refused to move us, after we decided to stay elsewhere they had a better room for us. We had a rocky start with the brickell bay but the staff was wonderful and very helpful for the rest of our stay
The hotel is located in the middle of a area where all the restaurants en shops are, which is excellent. Everything is on walking distance.
condition of rooms, hotel service, beach service from Marcel's Watersports
Clean, across from beach but has dedicated area with beach concerige. Swim up pool and amazing location. Staff all friendly... Pillows a bit thin but minor thing
Das Personal war sehr freundlich
ich habe dieses hotel ueber ihre seite gebucht und war mit dem aufenthalt sehr zufrieden, nur beim auschecken war ich dann nachdem ich die rechnung gesehen habe sehr enteuscht. laut buchung sollte mir das hotel pro nacht 127 dollar kosten, im endeffect kostetet es mich ueber 150 dollar pro nacht ohne dass ich irgendeine extra leistungen in anspruch genommen haben. es wurden 4 verschieden taxen oder was das auch immer waren fuer jede nacht verrechnet. ich wuerde vorschlagen dass man die kunden vorher auf diese extra kosten aufmerksam macht, es waren ja nicht nur ein bar doller extra, es waren fast 30 dollar extra an taxen pro nacht, was ich eigentlich unverscheamt finde. hoffe es ist fuer sie eine anregung und ich danke fuer ihre antwort.
Die Lage war perfekt, Einkaufszentren und Restaurants direkt vor dem Hotel, und der Strand ist wunderschön! Keine Mikrowelle im Zimmer
We stayed for one week at the Hyatt and I'm glad we picked Hyatt over the Radisson. Hyatt was a beautiful hotel, had a gorgeous lobby and impressive view of the beach from the lobby area. The gardens, pools, bar and access to the beach were perfect. It is close to shops, restaurants and Starbucks. The staff were courteous and attentive especially the bell desk staff. We had a wonderful stay and would definitely stay at the Hyatt again.
Just got back from our vacation. Great trip, perfect spot to stay on Palm Beach. Close to shopping areas, really clean hotel. Great for kids. Very relaxing!!!!
love aruba first off, you cannot beat the Hyatt or Radisson properties
My husband and I have travelled to Aruba many many times, but this is the first time we stayed at the Hyatt because it was our honeymoon. The grounds here are absolutely beautiful; however, the staff wasn't as friendly as other hotels that we have stayed at, nor were the other guests. The drinks were unreasonably expensive especially considering their size! Daily breakfast was excellent, but the other restaurants failed to WOW us. Not much of a selection and perhaps we are spolied because we have been to the island so many times and know where to find the good food. Overall, I finally took the plunge and stayed here; however, I'll take the cheaper hotels anyday! We like the homey feel of the smaller hotels...the Hyatt just seemed to stuffy for us. Would not stay here again...value for the money was not worth it.
Our family of four enjoyed our stay at the Hyatt! Beautiful property, centrally located and lots of fun! I let my 7 year old choose our hotel for this Aruba vacation ... she picked the Hyatt from the photos of the room (big beds) and the slide! The slide (and slide races) are so much fun!. At times it seemed the adults were enjoying it more than the kids. Poolside BINGO and pool volleyball were also a big hit. As for the beach, it's gorgeous - and you can call ahead to reserve a palapa ($35/day) so you won't have to wake at the crack of dawn. The staff (for the most part) were friendly. Some more so than others. We walked passed the other hotels we were contemplating (Marriott and Radisson) and I feel we made the best choice going with the Hyatt! The Marriott beach was not as nice and the guests looked like they were packed in like sardines. The Radisson (which we stayed in and liked) was nice and the Happy Hour crowd seemed to REALLY be enjoying themselves, but the Hyatt was def. nice...
BEAUTIFUL pool and beach area. We did appreciate that there were not a lot of children in the pool area. Palms restaurant offered a delicious veggie wrap and margaritas. Staff was responsive and polite although the check in/out process was slow. While I would recommend this hotel over any of the nearby competitors (NO comparison in the pool and lounge areas) I HIGHLY recommend that if you would like to enjoy cocktails or beer at pool or beach that you walk two hotels down where the SAME beer and drinks were HALF the price. They also give you something to carry them back in. While we expected food and drinks to be pricey $8.95 PLUS service fee for a 7 oz beer was insulting. $15 for a piña colda in a plastic cup.
The hotel has an free wifi only at the cafe. The internet I had to pay for was terrible. The hotel was nice enough to credit me, but I would really just like wifi that works well throughout the hotel.
Hyatt I would say is the best hotel in the high rise hotels area. It has an amazing beach front with lots of fun for family, honeymooners and retired folk.
We stayed at the Hyatt for our Honeymoon. We were very pleased with our decision. This hotel is located in the High-Rise district and is right in the middle of everything you could need. You have restaurants, shopping, and beach all right there! No need for a rental car. Our absolute favorite part of where this hotel is located is the beach. It is located on a SWIMMABLE beach which was so important to us! The hotel has many nice amenities- fitness center, pool, jacuzzi, spa, shops, etc. The staff are friendly and the rooms are clean. The only thing I wish our room had was a balcony. We were in a partial ocean view room, but only a few of the larger rooms at Hyatt have a balcony. Regardless, we loved the Hyatt and would recommend this hotel for anyone visiting Aruba!
The hotel staff are very friendly and helpful, however my stay was not up to the par of a Hyatt hotel. Was not told prior to booking that several of the restaurants would be shut down and under construction, which also meant jack hammering all day every day right next to the pool. The beach cleaning left a lot to be desired. Could have done a much better/ earlier beach sea weed clean up. Also the over all cleanliness of the beach could have been better (trash,etc). Also expected beach service for food/drinks but Hyatt does not offer this. They offer this service at the pool, but good luck finding a waitress. Biggest complaint is the lack of adult only pool area. At such a hugh end expensive resort, there NEEDS to be a quite place for adults to swim without other peoples kids smacking them in the face with a volleyball or splashing, screaming, and crowding the swim up bar. Not relaxing. Over all the friendly staff, central location, and updated decor was the best. However, it was just k...
The best hotel on palm beach. We had a great time. Not one complaint.
My husband, I and our 2 boys just returned from our stay at the Hyatt-Aruba, and we can't wait to go back! It was everything we dreamed it would be and more. The grounds are beautiful, the pool is amazing, the hotel is lovely and the staff couldn't have been nicer and more helpful. The only bad thing is we never want to stay anywhere else now!