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The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Lobby and elevators smelled of mold.
Bed is comfort,seaview,the hotel employee is good No
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
the kid,s swimming pool
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
It was the cleanliness of the room that stood out most! The room was big enough, hence there was no feeling of claustrophobia. The housekeeping staff, reception, bell boys, & the restaurant staff always wore a smile on their face & made attempts to chat with us. This gestures made us feel like we were in a home. The hotel is approx 5m walk to Patong Beach, Bangla Road & the nearby shopping centre as well as street shopping.Very conveniently located, so that you only need to walk wherever you go. The massage parlours located outside the hotel were awesome too. The hotel has a passage leading to the main lobby.It is not located on the road which means there is some sort of privacy. I highly recommend this 3star hotel. Value for $$. Thank You I asked the manager for an iron. Her reply was negative & she made me feel that it was an out of the world request!! Upon check out, she was quite pleasant, however, she seem agitated & frustrated over the ringing of the phone & any interruption caused. Being a manager, she does not project herself well in front of her staff, not to mention the Guests!! The website suggested we had bathrobe & slippers in the room. They weren't there. Was informed by the staff that my room category does not include these. Due to this, I did not bring my own slippers as I normally do. I do not like walking barefoot in any hotel room. Please ensure that we get what is clearly suggested in the webiste. Thank You
the pool , access to wifi ,the location and the quiet atmosphere yes, house keeping was bad . the beds were not clean and nor were the bathrooms.
The hotel was fantastic value for money. We stayed in a standard double room which had everything we needed and included an amazing buffet breakfast all for 1000 baht a night. The hotel staff were very friendly and have a great selection of cheap cocktails And food by the pool. The location was really good too as it is set back from the road so it is quiet but only a 5-10 minute walk from the beach and Bangla road. Very impressed overall.
As a budget hotel, buffet breakfast is quite good which is better than expectations. Staff is nice and helpful. Location is excellent. We stay in superior room which situated in the old wing. The decor of the room is very old which is totally different from the pic on the website, its likely that the pic are all taken from the new wing. Also, no lift in the old wing.
The room in the new wings was nice. The staff name Ae was very rude and thumbs up to him that he actually make me cry upon my arrival. Their communication system was so bad and poor. Have a bad experience with the staff and the service. More worst after my check out, on my way to hotel the owner itself call us to inform that we have not paid the bill when actually we have settle the payment the day before we checkout. We was shock by the call!!
The staff of the hotel is helpful and cheerful... the buffet breakfast is ok We stayed in the old wing of the hotel - the room is old fashioned with a tiny balcony... we found a lot of ants in the room... and the room key card didn't work sometimes...
Gute zentrale Lage, wenn man die auch sucht. Das Putzteam hat es geschafft jeden Tag für Mückennachschub im Zimmer zu sorgen. Die Flöhe im Bett haben bei unserem 10 jährigen Jungen zu zwei Tagen Juckreiz geführt...
Pool Landschaft Wunsch nach Zimmerwechsel wurde Trotz Verfuegbarkeit nicht erfuellt.
Das Hotel ist sauber und gepflegt. Die Zimmer sind großzügig und ordentlich eingerichtet. Alles in allem ein tolles Hotel. Das Frühstücksbuffett ist sehr gut und hat viel Auswahl. Der Pool und die Gartenlandschaft drumherum ist sehr schön und gepflegt. Das Personal ist etwas unfreundlich gewesen.
Location was good. The front desk staff is the worst I've ever experienced in all of Thailand. I would move to a different hotel but I already paid for my stay and they refused to offer any refund. There has been no Wifi in entire hotel for 4 days and I've complained to front desk as well as many other guests who all complain of no internet but front desk staff tell all customer that internet is working when they know it is not!! I had hotel engineer come to my room to try and fix the problem, and talk to three other hotel guests on my floor who are also without internet, the front desk tell them the internet is working when they know it is not, they just LIE to hotel guest's face for 4 days now. The engineer test the routers in my building and he tell me two routers are not working. It was obvious the two routers needed to be replaced but engineer told me hotel manager refused to buy new router despite knowing the problem of numerous hotel guests complaining about no internet access! All the while, the hotel staff has had internet access for the last 4 days as I've seen them use computers in the lobby. If internet access is important or staff/management telling the truth, I would NEVER recommend this hotel to anyone. The staff & manager (Anutsara Yoyyangthong) of this hotel are nothing but LIARS!
How close it was to everything Bed was rock hard but other hotels in Thailand at this price point had the same rock hard beds.