+ Got a free upgrade to the "Intercontinental Suite", with amazing views of Minatomirai, the Yokohama Bay, and Bashamichi.
+ The staff also pro-rated my first night's stay since I checked in at 4am.
+ Hotel is very nice, quiet, and has fast+reliable WiFi!
+ Location is excellent: the Intercontinental is one of the landmark buildings in the modern Minatomirai neighborhood of Yokohama; it just across a pedestrian overpass to Minatomirai Station and Queens Mall + Landmark Tower and all of the rest of the surrounding attractions.
+ Easy access to Tokyo via Minatomirai Station (from where you can catch a train direct to many Tokyo neighborhoods or get anywhere with 1 transfer). (I would recommend using Hyperdia (http://www.hyperdia.com/en/) for looking up train directions.)
+ While I was checking out, a staff member came up to help me with my two large suitcases and spoke into his headset to have a cab waiting for me by the time we got down the escalator.
+ Many more instances such as this of subtle and excellent customer service are what really defined this stay for me.
+ Access to the airports is easy via Yokohama station where the Keikyū Airport Line will take you to Haneda in 30 min or the JR Narita Express will take you to Narita in 1.5 hrs. If you are traveling light, you can change trains at Yokohama to the Minatomirai line and take that to Minatomirai Station, which is a block from the Intercontinental. (If you have a lot of bags, as I did, you might find it easier to take a 10 min cab ride between Yokohama station and Minatomirai station.)
- No power outlets accessible by the beds, hard to get at by the desk.
- No ethernet (wired) internet connection.
- Shower head and beds a bit short (I am 6'/1.8m and they were just fine, I would say that anyone taller might need to bend their knees, but this size is also typical of hotels in Japan).