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Hotel was lovely, clean and very accommodating. I found it very comfortable. I do not understand some of the mixed reviews I found on the website. I would definitely stay there again. cost for meals was high, but that seems true of all Japan hotels. Many staff did not speak English, but they always found someone who did, if necessary
+ Got a free upgrade to the "Intercontinental Suite", with amazing views of Minatomirai, the Yokohama Bay, and Bashamichi. + The staff also pro-rated my first night's stay since I checked in at 4am. + Hotel is very nice, quiet, and has fast+reliable WiFi! + Location is excellent: the Intercontinental is one of the landmark buildings in the modern Minatomirai neighborhood of Yokohama; it just across a pedestrian overpass to Minatomirai Station and Queens Mall + Landmark Tower and all of the rest of the surrounding attractions. + Easy access to Tokyo via Minatomirai Station (from where you can catch a train direct to many Tokyo neighborhoods or get anywhere with 1 transfer). (I would recommend using Hyperdia (http://www.hyperdia.com/en/) for looking up train directions.) + While I was checking out, a staff member came up to help me with my two large suitcases and spoke into his headset to have a cab waiting for me by the time we got down the escalator. + Many more instances such as this of subtle and excellent customer service are what really defined this stay for me. + Access to the airports is easy via Yokohama station where the Keikyū Airport Line will take you to Haneda in 30 min or the JR Narita Express will take you to Narita in 1.5 hrs. If you are traveling light, you can change trains at Yokohama to the Minatomirai line and take that to Minatomirai Station, which is a block from the Intercontinental. (If you have a lot of bags, as I did, you might find it easier to take a 10 min cab ride between Yokohama station and Minatomirai station.) - No power outlets accessible by the beds, hard to get at by the desk. - No ethernet (wired) internet connection. - Shower head and beds a bit short (I am 6'/1.8m and they were just fine, I would say that anyone taller might need to bend their knees, but this size is also typical of hotels in Japan).
Minato Mirai View from room. Room temperature was kind of hot. Could not locate thermostat settings.
A/C was too low and cannot be adjusted.
The hotel is clse to a train station and also to Yokohama's shopping center so it is quite convenient. No direct access to any airport transportation without transferring to a train or the bus..Rooms are really very tight with no drawers at all..
good loctaion, easy access to sightseeing place card key doesn't work once
My room wasn't big, but I was nonetheless pleasantly surprised by it, given what I paid. The hotel has some style, though my room was a little characterless, and had no view of anything interesting out the window. The room had a simple desk, which was useful to me. I needed to do laundry, and they had a simple in-house laundromat which was cheap and easy to use. Everything was spotlessly clean. Two subway station were within about a seven-minute walk. Reception staff were friendly and polite. For one person, the room was fine. For two, though it had a double bed, it would have been a little cramped. And as I say, the room didn't have much character--pretty functional. But these are quibbles -- really, there wasn't anything to complain about. I would recommend it.
Lovely views, polite and courteous staff Rooms are old and need to be renovated.
By far the largest room I've had in Japan. The room was a little older but there wasn't anything wrong with it. It had a great view of Yokohama harbor and the Yokohama Bay Bridge. The staff was great and accommodating and even held onto my luggage before I checked in and after I checked out. There wasn't anything wrong with this hotel. The original price for the room was to high in my opinion but it was just fine with the discount I got from the site.