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The suite & view. Breakfast selection exceptional. Poor Parking. No covered parking.
The friendly, welcoming staff. The hotel has a warm home feeling.
Great location, excellent room(specially the size of the room), very clean. Friendly staff.
The overall service and comfort The buffet food in the evening could have been hotter - although the quality was very good
The friendliness of the Room Service staff. We were stuck in a pokey little room (called a "suite" on the website) overlooking a construction site. The sheets did not fit the two beds that had been pushed together, the furniture was grubby and stained, there was no mini bar, and the staff tried to make us pay for one of the breakfasts twice. Certainly not a hotel for families wanting to spend their hard-earned money on a beach view.
location - by the seashore cockroaches in our room, cramped
Attitude from staff who are unhelpful is regrettable. The recommnedation below is subject to this
Nice view of ocean. Ideal location Hotel staff do not knock on the door on 2 occasions and just walk inside room. No bar fridge inside room - extremely hot conditions in East London and I walked down to reception area to find out if I could purchase cooldrink/water/ice blocks - nothing available after hours at hotel. I was asked to ask at hotel next door - also could not find anything to drink - so went back to bed drinking warm tap water. Check-out time is 11H00 - so staff knocked on door at 10H55 - No hallo - just a few rude words - are you going or staying an extra night. Just wish staff would be more friendly towards customers.