On-line registration specifies a no-cancellation policy, which is unique to any other hotels I've stayed in. You're willing to "price gouge" me for $8 for cancellation insurance, which I elected. My stay was in connection with a cross-country, multiple day motorcycle trip. On the morning of my reservation, I started in Colorado Springs with discovery of a flat tire on my motorcycle. With every intention of staying in Green River, I ultimately spent more than half the day trying to find a place that was open, had the replacement inner tube, and could change the tube on a Sunday of Labor Day weekend--a near impossible task. As the day wore on and I started getting concerned about making it to Green River, I tried to call and cancel my reservation. I was unable to connect with the numbers provided. I called my wife and asked her to cancel for me while I continued riding. She was initially told by the hotel she had to call the insurance company, who told her she needed the itinerary number. Your data base can't find me just by customer name? On my next stop, I provided her the itinerary number but she was unable to connect. On my next stop I was able to get ahold of the Customer Service number, who informed me it was too late to cancel. She first said the cancellation deadline was noon that day, then later said it was noon the previous day. She then said I didn't have insurance. Feeling pressured to not lose my money, I pressed on after dark and over 12 hours into my day. After riding another 2 hours after dark, I decided my safety was more important than the unreasonable policy Super 8 has, and the difficulty communicating with you, I stopped short and spent the night. The whole experience was unaccommodating, unimpressive, and frustrating. Unforeseen events beyond people's control happen, but you have no concern for that. You have my money and that's all that matters--to you.