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Nothing On-line registration specifies a no-cancellation policy, which is unique to any other hotels I've stayed in. You're willing to "price gouge" me for $8 for cancellation insurance, which I elected. My stay was in connection with a cross-country, multiple day motorcycle trip. On the morning of my reservation, I started in Colorado Springs with discovery of a flat tire on my motorcycle. With every intention of staying in Green River, I ultimately spent more than half the day trying to find a place that was open, had the replacement inner tube, and could change the tube on a Sunday of Labor Day weekend--a near impossible task. As the day wore on and I started getting concerned about making it to Green River, I tried to call and cancel my reservation. I was unable to connect with the numbers provided. I called my wife and asked her to cancel for me while I continued riding. She was initially told by the hotel she had to call the insurance company, who told her she needed the itinerary number. Your data base can't find me just by customer name? On my next stop, I provided her the itinerary number but she was unable to connect. On my next stop I was able to get ahold of the Customer Service number, who informed me it was too late to cancel. She first said the cancellation deadline was noon that day, then later said it was noon the previous day. She then said I didn't have insurance. Feeling pressured to not lose my money, I pressed on after dark and over 12 hours into my day. After riding another 2 hours after dark, I decided my safety was more important than the unreasonable policy Super 8 has, and the difficulty communicating with you, I stopped short and spent the night. The whole experience was unaccommodating, unimpressive, and frustrating. Unforeseen events beyond people's control happen, but you have no concern for that. You have my money and that's all that matters--to you.
Correct breakfast. Value for money. Shitty town. Sorry Green River Stranger odor in room upon arrival.
Price was good. Rooms were decent and clean. Breakfast was a pass. My room was directly across from the laundry which make things noisy. Bring your own towels, theirs are the hardest/scratchiest I have used
great hotel. not new, but very nicely kept up. comfy bed. great pool/spa. great breakfast included. super nice staff. right next door to a great restaurant.
Very nice, clean, good sized room, great breakfast NO INTERNET!!! The WiFi only works if not too many people are in the hotel or if you are in the lobby so technically, there is free wifi, but not having it work in every room (well the one I was in for sure) means in my book, NO internet!
Very nice room and comfy beds. Real fast wait staff was awesome. We had to leave.
Rooms were clean, beds comfortable, manager / operator was friendly and accommodating. Bathroom plumbing needs work. Could not get hot water in our shower. Perhaps this will be fixed soon. We notified the hotel manager.
Freshly baked warm muffin for complimentary breakfast. Very good mattress.
This hotel was a great value for the price. While we were there we overheard a last minute booking that was $60 more than we paid in advance so book early. The hotel was a little further from Moab than we expected. It is almost exactly 50 miles from Arches National Park but was a quick highway drive. The hotel offered a free breakfast (self service buffet style) each morning which was much more than we expected. The food was fresh and there was a hotel worker constantly restocking the food. The breakfast included pancakes, eggs, meat (they had bacon one day and sausage the two other days we stayed), biscuits & gravy, bagels, toast, cinnimon buns, juice, coffee, tea and hot coccoa. It was a great start to the day before the long hikes at the National Parks. We met up with friends who stayed right in Moab and paid $10 more per night than we. For their money they had a tiny smelly room in a motel without any food services. We were very glad we made the decision to stay at this hotel and w...
What a pleasure to stay at your hotel. Very clean and the staff is exceptionally kind and friendly. A friend made the recommendation and now we will make recommendations to others.
We had driven from Los Angeles and were anxious to have a clean, comfortable place to spend the night. The hotel is very nice, the bed was great, the staff was courteous, and breakfast the next morning was very good. We would highly recommend this hotel.