Shumba at the front desk was super friendly and accommodating. All the staff was responsive to my needs and very professional. I was so impressed with the new renovations. I had stayed there 2 years ago and it was run down and dated. Now, it looks like a brand new hotel. It was excellent value for the money. The only negative was my ice tongs in my room were covered in something gross and very dirty. I alerted the front desk and they were super responsive, apologetic and made it right.
No only we got an amazing room with ability to walk outside. Parking was good. Albertsons close by and ohhh the cookies!!! Gained weight with those cookies.
Love the balcony! Great for mountain view! That I had to leave :'(
Got destroyed by bed bugs
Location Location Location The chocolate chip cookies are addicting. So delicious! Would have liked breakfast with the room rate, also, would have preferred a lower rate given it was off season and the hotel was more than half empty.
The staff was amazing!
I reserved a room with a king size bed. When we got to our room it was two doubles. I went back to the front desk to get fix it and was told there were no other king rooms available. I wasn't happy and was making that clear to the worker. The manager over heard the conversation and intervened. She upgraded us to a king suite. I thought her customer service was great. I found out that booking a hotel room through third parties doesn't guarantee you the type of room you get despite what you think you're booking
Staff was so helpful and nice. Excellent customer service. Location to Park city ski resort is great. Free bus is right nearby.
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
clean, friendly staff Nothing!
Worst. Service. Ever.
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
I love the location nice hotel, just not very well run. It has so much potential though.
The staff was very polite. The hotel was beautiful. It was a very comfortable stay. My only complaint would be the price of the food at the hotel. It was VERY expensive.
Chose the St. Regis for our anniversary and everything was top notch. From our Butler Tom, to the dining and atmosphere - if you are looking for an exceptional experience, the St. Regis is a good bet.
Nice facilities, shuttle to town and skiing was easy. In midst of renovation. Able to get rollaway. Room small, no frig. Bathroom fan loud and didn't work.
Check in and check out very easy and fast. Staff friendly, great breakfast with many options. Nice indoor pool area. Clean room comfortable beds and pillows. Our room had a sliding glass door that opened up to a nice grass area. I'd imagine this would be convenient for those who travel with pets. The location is very close to tanger outlets for some great shopping.
Rooms and facilities were definitely up to par. I wouldn't say the staff was rude but overall they certainly didn't seem interested in providing further information on the surrounding area nor even offering a smile. On the weekend our neighbors were persistently very likely intoxicated loud from 2am to 4am. The staff / management did an overall unsatisfactory job of getting "party" to respect the quiet hours.
Great location to go between Park City and SLC with ease! Great hot tub and free breakfast ,too!
I liked the location and ease of acess. The floors were dirty! They needed vacumng and the bathroom had hair all over the floor.