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the resort was suitable for a weekend away, we enjoyed the facilties and the location.
The Spanish restaurant up the road Entry to rooms was grubby - felt like government housing estate entrance. Details absent such as biscuits with tea, pen to write something down, motel stationery, mini-bar, - seemed like cost cutting measures not commensurate with a four star motel. 'Fully equipped gym' is not fully equipped - only one weight station.
Proximity to beach and town of Lorne. Spacious grounds Check in was at 2 and we were told the room would not be ready for at least another hour. The room was not what we expected. It was dark and still dirty. There was an overflowing ashtray on the table outside. We had asked for a seaview room. On a number of occasions our mode of booking was mentioned. The excuse given was this was all we could expect given the price we paid through another agent. In the end we upgraded to another apartment and were requested to pay more. The sea view room had an enclosed balcony so the view was only possible when we stood up. In short we did not expect different treatment because of our mode of booking.
all was super. big rooms and kitchen. lovely view and site near beach
Convenience - plus they set up the room for us with no fuss - thanks Daniel! the clean up after 3 days was less than thorough (sand on the floor, no toilet paper, kitchen scrubber was removed and not replaced)when we booked and wanted an upgrade we were told 'no' because it was booked through a 3rd party - seemed strange