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This was our honeymoon and we paid extra for a gauranteed upgraded room, not only did they not give us an upgraded room but they moved us to three different rooms including one at another hotel in a sketchy location for the three nights we were there!! On day one they even had the nerve to go into our room and take all our things out without telling us. It was invasive and embarrassing. They told us that Univision was filming or the water filter was broken or that someone had overstayed. Many different versions of lies when it was obvious they had just overbooked their hotel. They gave us a free half hearted dinner to "compensate" for all this but this remains one of the worst customer service experiences of our lives.
You can't go wrong with a stay at La Gran Francia. The property is beautiful and in a perfect location. The staff is helpful friendly and professional. The pool was out of order but we did not mind much.
The location is perfect- just far enough from the Central Park so it is peaceful, but also near a few great restaurants and sites. The staff was amazing. We interacted mostly with Grethell and she was so helpful and sweet. The space is so beautiful with a lush garden, nice swimming pool and picturesque terrace on the roof. The breakfast was also a great perk- fresh, filling and quite delicious! We really enjoyed our stay here and would gladly stay again if we happen to pass through Granada on another trip. Not one negative thing to say here!