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This may have been an infrequent occurrence but I waited for the airport shuttle for 30+ minutes at 10:30 at night without a shuttle being seen. Other hotel shuttles came and went but not the one I needed. I was told by airport personnel that it was very late and the shuttle would not likely show up. Cost me US$10 for 1.2 mile taxi. Disappointing given that the Camino Real is a traveler and business hotel and knowing of late arrivals should be routine.
The Hotel is very nice and staff is very professional. Room was very clean and modern. Be sure yo get a figm price from the shuttle at the hotel. He took us to burger king and the mall and picked us up at the mall which is maybe 10 min away, then charged us 40$. Is this a nyc taxi in managua? Other taxis in town would have been maybe 3$ each leg of that outing equalling 9$ total, not 40$. Otherwise our stay was great.
This hotel has a very pleasant swimming pool area, excellent ceviche, and good food and service overall.
Gelände. Veraltetes Dekor, schmutzige Sofas, beschädigte Möbel, kein kostenloser Flughafentransfer, unzureichende Internetverbindung, Preis für Essen in der Bar und Restaurants.
Praktische Lage in die Gegend war sehr sicher. Alle Annehmlichkeiten und das Frühstück war klasse.
Open concept, ac, close to airport, across to be exact, made it very convenient to walk to the hotel after late flight to pick up rental in the am. In such a competitive market it is important to treat each consumer with courtesy and respect. At the end of the day, the guest is the true employer. This hotel staff must improve their attitude towards the incoming guest, as they are very confrontational instead of welcoming, no guest should ever want to run out as they are checking in to their room, if room has been previously booked, do not try to add unwanted additional charges. In addition, Our room had not been aired out in sometime and it was inundated with Mosquitoes, which cleared out after running ac and and simply opening the door, not a good combo after dealing with a combative reception and front lobby staff. In summary, improve customer service, be more welcoming and air out the rooms from time to time to make the guest, your true employer, at home and allow him/her to want to keep you as his/her hotel Of choice on their future trips.
This place is practically in the airport. Great for those early morning flights.
I was so disappointed with this hotel!! I actually made a point to book a 'nicer' hotel for our last night in Nicaragua thinking there would be less chance of problems occuring- totally wrong. Their customer service barely exist, prices for massage are listed wrong at front desk ( you don't learn about that until after your massage). I had confirmed a bottle of champagne and a cake in our room prior to arrivel 3 times and it still wasn't there. There was miscommunication with the hotel and their own taxi service. We were told the driver was new and didn't understand how the system worked nor did anyone bother to explain it to us. Our $7 cab ride ended up costing us $35 which we were stuck paying. Normally I don't mind paying for pricier hotels but I like to be informed first.
My husband and I love the food at this hotel, it is great! Our hats off to the cooks. !!!