The Westin staff was friendly and enthusiastic. Service was sometimes a bit slow at the poolside bar, but Beaches had consistently excellent service. If you have the option of a package with the breakfast buffet included, I highly recommend it. Along with standards like potatoes, sausage, and bacon, you get a new buffet option daily (delicious apricot pancakes, Belgian waffles, etc), and there is a made-to-order egg/omelet station. This is $26 a person normally, so do the math and see if it makes sense financially- you won't regret it when you try the food. Iguanas, hermit crabs, and small lizards run the beautifully manicured grounds. The only downside to this is that all day long you will hear the sounds of the staff powerwashing, trimming trees, etc. The pool is gorgeous and clean. The beach is nice with a water trampoline, but is not as beautiful as the many others on the island. The pool is beautiful. INSIDER TIP: DON'T MISS the hermit crab races on the beach on Sunday afternoon...
The food was a bit pricey and not the best but the rooms were great. Would not recommend spa as it is very overpriced. Keep in mind going in August and September that it is considered off season so many restaurants including their nice restaurant is closed. Still a great hotel!
The resort is quite large with some units on hills that overlook the resort. This gives you plenty of space to enjoy the landscaping. We were upgraded to two bedroom villa. One of the best rooms we have ever had at a resort or timeshare. Only knock is that our room had fuzzy reception of the free WiFi.
Our stay at The Westin was wonderful. Secluded enough to get away from it all but in close proximity to Cruz Bay and other gorgeous beaches via taxi. The grounds are amazing and the room was clean and simple; bathroom a little dated. Some of the staff are not so enthusiastic but were respectful. Don't expect much attentiveness from the staff. We enjoyed the food and restaurants. Loved the deli where we could pick up a pizza or a sandwich before a beach trip or later in the night. Overall it was a super vacation and would stay here again!!
A very relaxing rosort. Relaxing on the beach alot of activity at the pool. Boat ride to B V Islands much to long but the views beautiful.
The staff at the Westin is great. Everyone is very helpful, and friendly. The food at the resort was very good, and the newly renovated suite we stayed in was great, with a full kitchen. The beach at the resort is not the place to go, the local beaches are amazing. You want to be sure to bring bug spray everywhere you go. If you make it to Honeymoon beach, please look for my wedding band! It is about 25-35 feet down the beach to the left, and approx 10-20 feet out!
Service was terrific across the board! Beautiful pool and grounds. Food at Cruz Bay Prime was excellent. Room was clean and comfortable but could serve to be updated.
The grounds, pool, and room were very nice. The staff was helpful and professional. The only negative thing was that there was not a lot of dining options and they were very expensive. Also, a MAJOR plus would be for the Westin to offer free or discounted transportation services. The open air taxi's got very expensive. I spent over $200 for the 4 days I was there. Going to the beach got pricey and we only did that twice.
This was our first trip to the Virgin Islands and we were extremely pleased with The Westin Resort & Villas. It felt like a home away from home. The staff was very helpful and went out of their way to make sure we were taken care of and that we had everything we needed. After being there for 2 days, we knew we wanted to come back. We are strongly considering a timeshare with The Westin.
This place starts out great... service from the airport to the hotel is excellent. The staff at the airport is welcoming and lovely... even the staff at the front desk when you get off the boat is GREAT. Once you get INTO the hotel though, completely different. There were some issues with our reservation - which was, they 'upgraded' our room.... BECAUSE they didn't have any double rooms left. So, we ended up with a king size bed and a cot - Not what we booked or what we needed. We decided not to make a big deal over it cause it was the beginning and we didnt want to start off angry. Next, it too forever to get our luggage and they seemed annoyed that we called looking for it. We FINALLY made it to the pool almost 3 hours after we checked in - the wait staff at the pool was awful. It took 45 minutes for us to order AFTER we got our menus - and that was ONLY because we went up to the bar to order for ourselves. They delivered our food - NOT what we ordered - then refused to take it back ...
Great place to rest and relax. We stayed a week and enjoyed it very much.
The hotel service staff on the whole moves quite slowly. It makes it harder to enjoy certain aspects of the trip - especially lunches by the pool and beach. The staff is personable but it appears they are understaffed. The hotel needs a bit of a facelift but the setting is really ideal.
Die Lage des Resort ist wunderschön am Strand. Der ist zwar steinig, aber das Schnorcheln war ziemlich gut. Die Anlage ist gut instand gehalten und die Sonnenuntergänge sind wunderschön. Das Resort liegt in Laufnähe zu Restaurants und Einkaufsmöglichkeiten. Das Apartment war nur okay. Alles sah abgenutzt aus. Es gab nirgends bequeme Sitzmöglichkeiten. Das Bett war unbequem und beim Schlafsofa hat man die Federn gespürt. Für den Preis hatten wir etwas besseres erwartet. Wir hatten das Apartment Monate vor unserem Aufenthalt schon komplett bezahlt und als wir auscheckten, berechneten sie uns eine willkürliche Zimmersteuer, die wir uns weigerten zu zahlen. Die Badezimmer waren schön. Housekeeping war in Ordnung.