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Activities included in the resort fee for adults and children are excellent. Water aerobics, trivia games, yoga classes, parrot show, etc. Food prices on the property are pretty high given the average quality. The standout is Havana Blue which is on the reef side and privately operated --- the food there is excellent!
The hotel was in a nice location and nicely setup They have lot of mosquitoes all over resort and even inside the rooms. The rooms are old and need renovation
Swimming pools are great with the view of the sunset. They have 5 restaurants and not a great selection on the menu and very pricey. You need a car if you're going to stay at that the Frenchman's reef. Average price for a taxi was anywhere from $8 to $14. Luggage is $4 a piece.
After a long day of travel it was nice to pull into a resort that was all inclusive. There was no need to leave the premises There were some signs of deferred maintenance
Staff was disinterested in providing good service.
beautiful hotel room key didn't work
We were using this hotel as a one night stay before we cought our plane next day. It's OK just to stay in for one night I just wish I had tile floors I'm not a big fan of carpets and the beds were not super luxurious a average hotel for a great price. And absolutely within walking distance of shopping.
The location is convenient The wait to check in was ridiculously long. Even though it was 5.00, way past check in time, a lot of people were being told to wait as the rooms weren't ready. Our keys didn't work, or so we thought - turned out the door was so warped we had to literally put our shoulders into it to open the door. The room was very worn generally. Lukewarm water in the shower at best. About an hour after we arrived, the door to the room flew open - another group had been assigned our room and given keys to it. The pool was dirty with black mold and used band aids floating around. The staff were nice enough, but they are battling against impossible odds here. This place probably needs knocking down and rebuilding from the ground up.
We paid over $700 for 3 nights. That is definitely not value for your money. And we did not eat or drink anything there because it was so costly.
Dirty cockroach infected and lousy air conditioning. 200 dollars for this? Only positive across from ferry dock.
Is a beutifull hotel with view to the bay also has a perfect location for lunch and dinner is nearby for shopping so you can walk to all town tourist places. I will stay for the futher when I have to go there. short of space for parking and the housekeeping personnel does not clean well the room.
The staff is so friendly, there is a restaurant/bar on the premises, and it is easy to get around. Walking is easy and near to other fine dining, and there are taxis available. The shuttle to the beach is great. No room service. If that had happened, I could have given a higher rating.
Location near the ferry dock and seaplane base. Water front room exceptionally noisy. Saturday booze barge party passed the hotel a 100' off the sea wall until midnight with blaring music that seemed to rattle the Windows. Also the light show all night on the facade of the building made me feel like I was in Vegas. Do not spend the extra $ for water front.
Bugs!!!!! Many bugs drive me crazy, and the front dest told me the manager will contact me very soon, I'm still waiting for that!!!!!
After sailing on a boat for over a week, we had one night to relax before catching the plane home the next day. Literally all we could talk about was how excited we were for a hot shower. For the 24 hours we were at the Windward Passage Hotel, there was no hot water. We called down to the front desk right away and they said they were working on it. No estimate of when it would be on and no apologies. It never worked while we were there.
Proximity Restaurant space was not nice, food was not great, coffee was week and over priced
We landed in St Thomas to catch the ferry the next morning to the BVI. This was right across the street and about a block down from the ferry. Can't get closer to this. Stayed both on our way to BVI and our way back. Had breakfast the first time, small portion and not anything to rave about. Had dinner the way home and it was very nice - good pasta dish. Upon arrival - late afternoon after 4 pm - we were told that our room wasn't available. We waited a few minutes with a few others in the same situation. Then we asked again and another lady found a different room that was available. Not sure why they made us wait, and would have continued to make us wait.
a great deal and a friemdly staff nothing
The restaurant was excellent. View of the harbor from every seat of this open air place. Even at the bar: the bartender's area was sunken to allow for better views. We were there at dusk, and watched as the daylight view of sailboats and a cruise ship turned into a sea of twinkling lights. Staff very friendly and helpful. One of the best Sunday brunches I've ever had. Easy taxi ride from airport and to ferry. Since it is on a mountainside, there are a lot of stone steps to negotiate. No elevators, which makes it difficult if you have a lot of luggage, as we did. We only stayed one night, but I would have rented a car if we were staying longer, as it is too far to walk to town. Bedroom was small but comfortable. I would have preferred one with a view. Pool was small, and in view from the bar.
All the employees where extremely attentive, the room was very comfortable, beautiful views, the pool area was great, the restaurant served delicious food. Location, although you get to enjoy beautiful views in order to move around is best to rent a motorcycle or car.
The view and sea breeze were wonderful and service and accommodation was great
Bunker Hill is located in the town near shopping and restaurants and is good value for the money. It is not a luxury or beach front hotel, but is conveniently located in the town. The rooms are adequate, wifi is available, the staff are friendly and helpful and the breakfast was very good. It is very acceptable as an 1 or 2 day stay in the town. Rooms were a bit outdated and there are no elevators to the top floors.
So we got an e-mail a week in advance of staying here that the King bed Harbor View suite that we paid for for our dream trip was not going to be available because there were guests failing to vacate for the next week because of travel flight cancelations. You stated you would be giving us a standard room with a full size bed and a small food comp. at your reataurant for the inconvenience. Classy!! You didn't offer any other way to resolve this, as in maybe telling the guests in the King Harbor View Suite that unfortunately you have that Suite sold for the weekend and they would be more than welcome to stay in your standard room with a full size bed if they wanted to extend their vacation.......
This hotel is very basic and is OK for an overnight stay. It is clean and the room had TV, air conditioning, a small fridge and en suite bathroom and shower. I would stay here again if it was only for a quick overnight. It is value for money. The staff were phenomenal. I arrived at 11:00 PM as did other travelers. The hotel clerk came outside to the taxi to greet us and carry luggage inside. He also carried luggage to the room......the people were very friendly and helpful making for a pleasant experience. Breakfast to order, although limited, was very good and is included in the room cost.......:) Several floors with only steps - can be a challenge if you have heavy luggage and no one to help......
Great Location, staff and breakfast! Look oudated, the bed needs replacement and the shower was terrible...
What did your like? The staff was very nice and eager to please. Stair are very common at hotels on St. Thomas. This is the first place I stayed where they took up my luggage. They breakfast was good and serviced by a friendly staff. I liked that it was a family run hotel owned by locals. It is closed to all the shopping in the old downtown district which is a lot of fun. What didn't I like? I would not recommend families with small children to stay there. All the stairs would be dangerous for them. They are doing some additions which are not safe for children. If you can not walk stairs this is not for you.
It Was A Very Nice Hotel..I Would Recommend It To Anybody The Location Is Horibble
The staff were absolutely fabulous! This is a smaller family run hotel, that could use a little updating [nothing major] that you could care less about because the staff is just that great. They are very accomodating [held our bags for us after we checked out for a few hours]. The only draw back for some travelers might be that there are a lot of stairs, which was not a problem for us and our two younger children. We would definitely stay there again!! nothing