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Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food) Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food. It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
I liked that the pool had a bar n the beach was walking distance. They had shows every night. It was a fun night. I didn't like that the authenticity of the national foods was very poor. But it was ok.
From the friendly reception to the beatiful facilities, great food and we'll appointed room, this resort is excellent. The staff is very well trained. The dancers in the evening traditional Dominican dance show were excellent. I stayed in the VIP portion of the resort and it was a great atmosphere. Stinning architecture throughout. From the moment I checked in until when I checked out, I kept telling myself, I must come back again. All good.
IT WAS THE BEST EXPERIENCE WE HAD HAD AT A HOTEL. WE WILL NEVER FORGET IT!!! WE LIKED EVERYTHING. THANK YOU!!!!
The staff was great! Loved the shows! Need to try to make an actual piña colada, it was like water!!
Staff was excellent, food was great and drinks plentiful. Would stay here for sure. Rooms are outdated and no King size beds.
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.