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Everything was excellent , I have been in a more expensive resort that offer me the same comforter , I highly recommend this resort to everyone Everything was excellent
The pool, air condition bar Custumer skill
La comida Que llovio mucho y no pudimos disfrutar todo
Best food I have had at an all inclusive in Puerto Plata. Staff was very friendly with lots of activities. Service in restaurants was incredible, by day two Domingo knew what we wanted and had it ready for every meal by the time we were there. Top shelf liquors available at select bars, safe is free, casino is right next door, beautiful beach, close to airport and city, would likely go back. We had 24 people come from 15 to 78 and all had a great time (and not one person was ill from food) Definitely more family oriented than for younger people, rooms were a bit dated... We had an outlet hanging out and a fridge that didn't work (we weren't in there very much), restaurant reservations can be hard to come by (if you get one go Japanese, by far the best) , less beach people trying to push excursions than other places but still there (they are honest and had better deals for the same stuff as the resort, IE we had resort goers in our group set up by the beach guys, but we paid a lot less), good liquor is really only found at the front bar
Weather , staff from other hotels bugging in beachfront , loud bad music at restaurant
I liked that the pool had a bar n the beach was walking distance. They had shows every night. It was a fun night. I didn't like that the authenticity of the national foods was very poor. But it was ok.
Service and food was excellent. Night club not included, and needed more animation.
I was pretty pleased. I like the design and set up of everything. I liked the beach huts that protect you from the sun and the pool was very nice. Maybe it just wasn't very busy when we went (May 19 - 24) but I didn't think it was too crowded and could always find a chair by the pool or a hut on the beach. I found plenty of food to keep me satisfied. Restaurant food was really good. Be sure to take advantage of being able to eat at each one once a week. This was my first all inclusive - I found it to be well worth the money for my group of 3, sharing 1 room with 2 beds. They have a stone called Larimar, only found in the DR, which is beautiful shades of blue, the beach vendors have a lot of lovely larimar jewelry - I highly recommend getting a piece for yourself. Negotiate but remember the individuals selling stuff only get a cut of the profit and they most likely have families to feed. I bought from a few. If you are looking for jewelry, ask for Julio and tell him Cara sent you! Beds weren't very comfortable but not horrible either. Not good for side sleepers - that's for sure, but not as bad as some reviewers made them out to be. I brought my own pillow too based on some of the reviews I read. Some of the staff was not too friendly. Learn some Spanish if you don't know any, that helps increase their friendliness and helpfulness towards you. One helper in the dining room pressured me to drink alcohol which I found really annoying, but that was only 1 guy out of many others who were very friendly and helpful. With some dishes it was difficult to tell if there was meat in them, it would be nice if they added ingredient lists at the buffet but the "healthy" section that contained 3 meatless options always had something I liked so I was pleased. The music at night was kind of annoying when trying to go to sleep early, but I'm pretty sure it never went past midnight. The people selling stuff on the beach can be extremely annoying/presistent, but I don't blame really blame them because they are doing what they can to get by.
Probably one of the best hotels I have stayed at in Puerto Plata and I have been to five of them. Gorgeous views, courteous staff, all your needs addressed, good food, only place I have stayed as a resort/hotel that actually has Dominican food. It was not all inclusive. Food and drinks are seperate. However the prices are reasonable and the week was cheaper than I expected. Next time knowing that I will just budget differently.
The hospitality was very good in all departments, specially the entertainment staff. food on buffet and restaurants was great. Front desk staff were friendly but they definitely need training in communicating effectively and accurately with the guest's, to reassure the customer with veracity and understanding for customer satisfaction. Rooms are extremely outdate.
Aftershow and environment Took too long to check in
The staff was great! Loved the shows! Need to try to make an actual piña colada, it was like water!!