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Staff in non managerial positions are excellent. They really make an effort and Bahia Principe should acknowledge this. Head chef (Spanish) is brilliant Alcohol is cheap and bottles of premium are refilled with cheaper brands. Management staff medicore Animation is poor although staff do their best. They have a time share sales house which is really absorbing and can ruin a holiday
The staff at the restaurants were very accommodating especially at the Olas resturant as were housekeeping, and bell hops. The location was beautiful regardless of the Rainy days. Massages at the spa where excellent as well. Our first day there we had to wait 30 minutes for our room , 20 minutes for luggage and an hour for a towel. Throughout the remainder of the trip towels were very scarce for us, however for patrons with a different color wristband Towels were available.
The Spa is great and Inmaculada, one of the massage therapists, is the best! The quality of service from the staff was poor for a hotel that claims to be 5 Stars. It is not a 5 Star hotel, it is a 3 Star hotel. However, I do give credit to the few staff members that are truly dedicated and helpful. Also the drinks were awful, and the beach/pool were dirty. We were told that when the river joins with the sea, it makes the beach dirty. So depends what time of year you visit. You may encounter a dirty beach.
The best beach. Viva restaurant and the Mexican are the best. Hotel for smokers. I had to visit my pulmonologist doctor. Smokers everywhere. I spend most of the time in my room, because the smokers. Smokers on the beach, in the pool, inside the beach and the pool, smokers everywhere. 2. Eat fast or Glenys will take you off to the Buffet. 3. If you need a Towel in the pool avoid the Young guy light skin with yellow eyes, he is really rude. 4. We had a flood situation in our room and blackout at the middle of the night but Alessandro helped us.
Being on the beach . overpriced for the food and service . Our special valentines dinner which cost extra got ruined by their poor service and there was no compensation. The people who book excursions just want to sign you up with some kind of activity and forget to tell you details . Most importantly poor English so lack of communication
The beach very unfrendly service. the hotel was to big for me. i leaved one day earlyer as planned and nobody asked me why. one of the barmen did not knew to prepare a mochito - instead he prepared a capirinha. noone from the staff is greeting the guest by passing (there where only 2-3 who made an exception). to few employees for to much guests. the food was not very good. a hotel that i would never ever visit again.
The staff was very unfriendly, unhelpful, and knowledgeable!