Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
I liked the beach being right there Wifi didn't work for a few hours tons of problems, when we told staff they said that they would call att, they said nothing was wrong with it, finally me fiddling with my phone, and almost a day later we got it to work. But the one thing that pissed me off, was the fact that they have hidden fees like a deposit of some kind that no one tells you before you go, which you if you pay that deposit with a debit card you're screwed because you have to wait 2 weeks to get it back. Everything is absolutely overpriced even the water. So what I did to frugal with my money was that i bought snacks and water so i wouldn't have to be $5 for a bottle of water. I could go on, but I didn't like it and will not stay here again
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal. The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help. The door to my balcony was permanently locked. I would have like to have had access to the balcony.
The taxes were supposed to be encluded- they were not!!
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location. No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff The rooms were very small and didn't have a dresser
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean! The beach is man-made, very small, and the ocean is more like an inlet.
Sehr schönes Hotel direkt am Strand mit Resort Character. Phantastischer Pool Bereich. Waren leider nur 2 Nächte da und konnten nicht alles nutzen - dafür war es dann wieder zu teuer. Alt San Juan liegt ca. 40Min. Fußweg entfernt. Taxi kostet usd10 vom Hotel, zurück je nach Laune des Fahrers bis zu usd 20. Man muss verhandeln, da lohnt sich! Standard ist nicht ganz mit Europa vergleichbar. Balkon war sehr schmal mit Aussicht auf einen Baum. Hat sich nicht gelohnt den Aufpreis zu bezahlen. Gibt aber sehr wohl andere Balkonzimmer
Lage, Parklandschaft Zimmer veraltete Infrastruktur, Anordnung Lichtbetätigungen schlecht, essen im Gardino mässig
Die Lage am Meer und in der Stadt, der schöne und abwechsllungsreiche Badebereich, die Größe der Zimmer, die Qualität der Einrichtung, die Güte der Matratzen Mitarbeiterinnen und Mitarbeiter, die nicht hilfsbereit waren und kein Bemühen erkennen ließen, von sich aus tätig zu werden. Dieses gilt für den Empfangs- und den Conciergebereich.
The cleanliness was great, housekeeping department was extraordinary. The people at the Cafe on the lobby were great. Some of the staff at the front desk were not that polite as I was expecting since I am an SPG member.
A good quality hotel conveniently located for the Pan American Cruise Pier which it over-looks on one side. they were over-booked in the superior room category which we had booked so upgraded us to a suite which was first class. I wouldn't recommend the location for a long-term leisure break as you cannot easily walk to anywhere of interest, but it was great for what we wanted (pre-cruise stay)
The space of the room, the comforting bed and especially the pillows, very very soft, love them. I think if you are staying in the hotel, the parking rates should be subsidiary.
Staff was wonderful
Housekeeping is mediocre, they take too much time to get the whole floor clean.
Good location and hotel looks great The bedding. The sheets were really dirty and if you pull the comforter up to the light you can see all the dust and deadskin That has been collecting into the comforter and it is digusting.
The infinity pool was great! Rooms were nice and beds were extremely comfortable. The rooms didn't have vents and the food and drinks are expensive.
I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa I dont report it why all is excelent
Nice.we would recommend it to anyone for a short stay..
From staff to wake up call eveything was on point N/A
Close to the airport, friendly staff. It was a good sign that many of the crew members from our flight also stayed there. Free breakfast left a little to be desired, but you get what you pay for.
It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.
I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach). On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"
Tolle Lage zum Einkaufen und Essen gehen entlang der Ashford Strips. Der Strand vor dem Hotel war toll, es gab zahlreiche Liegestühle und Sonnenschirme, die vom Personal zur Verfügung gestellt wurden. Der Poolbereich ist sehr schön, mit Bar direkt im Pool. Die Musik am Check-in-Bereich ist unerträglich laut. Mein Schlüssel funktionierte nicht und ich musste drei Mal zur Rezeption gehen- das war etwas nervig, aber sie haben mir zur Entschädigung ein Zimmer mit besserem Blick gegeben - das war sehr schön.
The attention to detail and quality was evident in the furnishings and finishes of the hotel. The staff as courteous and responsive and the daily guest wine and cheese reception was a nice touch. It's location is hard to beat and the hotel blends well into the historical city of Old San Juan. There is a lot of traffic directly outside. Not good for early check in.
It's a historic building with an invaluable art collection. Their claim to have a pool is ludicrous.
I liked everything. The staff was incredibly accommodating. The hotel itself was amazing and exactly what I wanted, which was a place with character and charm. Do yourself a favor and stay here.