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The pool area was nice Our room was not very clean. Remnants of food on the floor.
Location was nice Room had garbage on floor when we arrived. Toilet was covered in hair n old urine. Room smelled of feces. Pool was cold and dirty. Not enough pool Towels. Pool was small. Too many people for that size pool. Front desk staff not attentive
The location was close to the mall Bed was lumpy and hard. Toilets flushed very loud. Thin walls. Heater turned on and off very loud. Swimming towels not stocked. Front desk staff not friendly. Roll service order was messed up. Vending machines don't vend properl . We don't get away from home very often so this was supposed to be a fun little get away for us. It ended up being the worst hotel stay that we've had in a while! This is not including other hotel guests that were noisy or not watching their own children in the pool area. We had chosen this hotel for the pool area for our kids to have fun swimming.
They have an amazing breakfast service which was a surprise. It was noisy from the hall traffic. The rooms were not noise insulated as well as other Hotels. We could hear the noise from the Elevator all night long.
Variety of seating areas in lounge area was great for groups to gather. Appreciated use of free printing. Pool could be restocked with towels and picked up of trash visitors left before morning swimmers come.
Style of the room, shower, computer chair, omlette Bed was hard
Early check in was nice 1:30 instead of 3pm. we went to go swimming with our young children, who was looking forward for this stay for a long time. Walk pass front desk and that's when we were told it was closed until further notice. The reason we booked this hotel was for the pool! If it wasn't to late to find a different hotel we would have asked for a refund and check into a different hotel!! Trying to explain to a crying 5 year old that the pool is now closed was a freaking nightmare!!! And all the front desk said was "awe I'm sorry"! Never staying there again.
They had a beautiful pool area for our children to play in They put us on the ground floor at the end of a hall by not one but two exits. All night long all we heard were doors slamming keeping us up and our children up!! When I asked the front if we could do anything thing he simply shrugged his shoulders at us and said your by an exit. We only got a couple hours sleep and were very disappointed with our stay