Hotels Charleston

Soon after settling down in our room, we discovered we were locked in our room! The deadbolt was stuck in the locked position and the knob on the door would just spin around and around. We called the front desk and soon after, a staff person came and started trying to open the door with the 'emergency key'. It failed. She told us she would call the security guard (he never did come), the staff member told us to open our sliding window as much as we could, she handed us a tiny screwdriver and told us to break the lock on the window (didn't work). One person in our party had to crawl out a 6 inch space to go get a multi-tool our of our car. After breaking the lock to get the window open, the staff member tells us, 'well I guess you were going out for the night, just close the window behind you, let me know if you descide you want another room!' We were so upset, demanded another room (which we did not pay for), and had to move all of our belongings out the open window and in a back entrance door. The staff member did not offer to help us do any of this and simply stated, 'I am so sorry I got so frustrated!' This is a safety concern, I will always request a first floor room and carry a multi-tool with me traveling, and NEVER stay here again!