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A resort /spa facility that was very tranquil
the colonial hacienda feel is excellent with luxurious gardens and very nice views of the ruins which are in fact connected with the property, making it ideal if you want to visit chichenitza - book a personnel guide with the hotel employees (500 pesos in spanish, 600 english) the night before and visit the ruins at 08am virtually alone - its worth all the money altough it is a nice experience to really feel the immersion in the jungle in a colonial style, you feel somehow youre just another tourist staying for the night. The restaurant is expensive compared to other high level places in the region (i tried at least 2 in merida) and you feel that happens because you have no other option unless you go to the next village which is not easy
Close to Hacienda Chichen where I can get actual good food Overpriced. hotel that is not very well maintained.
The location. 10 minutes walk and you are in Chichen Itza main square. You look out of the window of your room and (if you are in the right room) you see the Observatory. The hotel itself is very good and comfortable and the rooms spacious. Staff works like a clock, nice and efficient. WiFi barely reached our room (but I had a USB key connection as back-up) and WiFi is available in the lobby and around, so no problem.
everything was pefect nothing
design and architecture of hotel, lovely grounds to walk about and relax, proximity to Chichen Itza archeological site, dinner quality less than expected for the price
The hotel and area were very authentic to the region and the hotel has a private entrance directly into the Maya ruins of Chichen Itza. Highly recommend you pay extra for a personal guided tour of the ruins. Ask for Juan. He was excellent. The room air conditioner was not as cold as we would have liked but it was adequate. The ambience of the hotel made up for this.
I have to improve some important details; such as a warm and personalized welcome. Clearly you need a structural reorganization.
Superb location for visiting Chichen Itza
Beautiful old hotel with well appointed, clean, comfortable rooms. The rooms and bathrooms were very large. Rooms were clean and quiet. Staff were helpful in arranging a tour guide for the ruins. Food was good in hotel restaurant. Waiters were friendly and provided excellent service. Fantastic location immediately next to Chichen Itza Ruins.
Love this hotel will be back for sure! Beautiful layout. Loved everything about this place, except for the guy using a leaf blower. Other staff cleaned with brooms, and it is much more peaceful. Didn't like all the tour groups that would take over the hotel from the early morning until the afternoon, because of the location of the hotel. Oh yeah and we had a great room but the bathroom always smelled really bad, a shame because there was a beautiful tub but who wants to soak in a toxic smelling room? Restaurant menu a little small as well but food was good.
Einzigartige Dekoration. Kein WLAN im Zimmer. Haben ein Taxi vom Haupttor zum Hotel genommen. Nicht genug heißes Wasser in der Dusche.
Schönes, gepflegtes Hotel nur ein paar Fußminuten vom Eingang Chichen Itza entfernt. Freundliches Personal, schönes Zimmer und eine wirklich hervorragende Küche. -
The hotel is a short distance from the Mayan ruins (though not walking distance). It has a bar and restaurant, a swimming pool and hammocks. The room had more than one lizard and spiders which made for an uneasy stay. The on duty staff offered no help except to say that they must have entered the room from under the door and to recommend that I use a towel to cover it.
Hotel is easy to find and close to Chichen Itza. Reasonable priced, Wi-Fi works well, the beds are firm, and the place is clean. It is right next to road, so a little noisy, and it is showing its age.
Location is fantastic: Right in front of the Ik Kil Cenote, 5 minutes away from Chichen Itza: sleeping there allows you to avoid the crowds and make a very proactive use of the day. The price was very good, and the included breakfast quite honest. The rooms are aging. Since the AC isn't open all the time and the windows kept open, the jungle humidity can be hard to get rid of. The staff, while courteous isn't very talkative. The rooms are clean, but the linens are deteriorated & need to be changed.