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Breakfast was very good. House keeping doesn't clean the rooms. Thur Evening Check-in, floor wasn't vacuumed. Fri returned from an all day outing, bed not made, floor still not vacuumed, no dirty cups removed nor replaced with clean cups, no soap or shampoo/conditioner replaced. Sat evening returned from all day outing, floor vacuumed - YAY!, requested clean sheets - didn't happen, dirty ceramic coffee cup removed but still not given a clean cup. Sunday returned from all day outing - room cleaned - YAY! but the sheets were not changed - i left a very small safety pin, pinned to the sheets and all 4 pillow cases. At check-in I asked about coffee being available in the lobby at 4 AM - I was told coffee is always available. I had to leave at 4 AM on Monday morning and was told by the person on duty that coffee is never available until breakfast at 6 AM. That's fine, just don't lie. Since I let the front desk know on Fri evening that nothing was cleaned, I'm sure that is why I never got clean linens when I asked for them on Saturday. House Keeping staff definitely doesn't follow the hotel's rule of clean sheets every 3 days. Whenever I heard the name Hyatt, the words classy, respectable, quality came to mind. I'm very disappointed. I will never stay there again and I visit this area often. Looks like their competitors will get my business.
When we arrived, we were greeted by friendly staff and check in was fast and hassle free. The hotel was very clean and modern, as was our room. The bed was probably one of the best I've ever slept on, while traveling. Plenty of near by restaurants to choose from and easy access to the interstate. We were in town for a concert, and would definitely stay here again. Love this place!
Liked overall appearance. Liked the split areas. Great accommodations. Very friendly professional staff. Clean. A/c was not sufficient for our liking. Not enough hot water for Sunday morning shower.
The room design is unique, spacious and most comfortable! My great nephew stayed with me and having 2 sinks in the room was a definite advantage! Beds are unbelievably comfortable! The breakfast that was included with the room rate was abundant and delicious! The route to this one from the main interstate is a little circuitous, but once I learned the route, it became much easier.
Very nice hotel. Great location, nice and clean with in the whole hotel. Nice clean bathroom, big comfortable bed., Nice and helpful staff. Located around shopping area within walking distance
Beautiful room, really comfortable bed, very helpful staff...I travel for work and this is the best hotel experience I've had in a long time. Breakfast offerings could be more diverse, (breakfast is free) but what was there tasted good. Other than that, this place really was great.
The hotel was very clean and the king room was very spacious. The breakfast included hot items and there was a wide variety to choose from. I would definitely stay here again.
The room was so clean. And the staff was very helpful. The TV didn't work and they were ready to change rooms for me when I noticed the plug was loose probably from cleaning the room we were leaving early and made us fresh coffee right away
Plenty of places to eat around town. Breakfast was great. Walls are paper thin. You can hear your neighbor use their bathroom. Our neighbor apparently had a very small bladder and the sound from the flushing all night was extremely annoying. Also, the beds were pretty uncomfortable.
Clean, comforable, beautiful room. Big cherry doors on the shower and the toilet rooms. While it was the same old free breakfast menu they did it with top of the line ingredients. Name brand granola and Nutella. No fridge. It was between a horse track and a 4 lane road. Lots of noise if you have a room in the front with the road. It was in a peculiar place to find even with my GPS. Their signage is small. The one thing that bugged me was that they charged my card $20+ in advance for room breakage or for snacks. I didn't like this and it marred the whole visit.
It was a beautiful room. The staff was very friendly and helpful. We can't wait to stay here again!
When we returned to our room after the Reds game on Saturday night, it was very hot in the room. The air conditioner didn't seem to be working. I called the front desk and a lady came in to look at it. She did her best and was very apologetic, but could not get the air conditioner to work. She brought us a fan. When we awoke in the morning, we noticed the Wi-Fi wasn't working. We checked with the front desk and she confirmed it was not working. Then we went downstairs to have breakfast and found there was no coffee available. The help said it was being made. It was about 9 o'clock in the morning, so we found this surprising and disappointing. The breakfast bar was pretty weak compared to other hotels that I've stayed at. No fruit or yogurt was available. I travel extensively intend to stay mostly in Hilton properties. This hotel Who minded me more of a Holiday Inn, then a nice Hilton or Marriott property. I was somewhat disappointed that the lady at the front desk didn't offer me any kind of rate reduction after finding out the air conditioner was broken and couldn't be fixed. John DiPangrazio 5495 Stillwater Ave. Westerville, OH 43082 firstname.lastname@example.org 614.446.6030
the pool and hot tub was great. My daughter loved the shampoo. The pull out bed was very thin and well used.
The breakfast selection was very poor and not well prepared. Also the fact that we had to wait an hour and a half for our room to be ready after we checked in.
Great breakfast. Nice beds. Friendly staff, We called ahead to make sure the pool hours were do-able (9:30 PM) and then planned accordingly. The pool was closing at 11 PM. Arrived at 10:10 and the kids had on their suits in the car. Pool closed at 10:00.same person that verified the closing hour earlier couldn't open the pool. "No one was swimming, so they closed the pool" Sad night for the kids Vacation highlight for the kids f fizzled.
Price and located near CVG airport (8 min.drive). I assumed that I purchased this hotel room at a discount price on kayak.com, but the couple ahead of us in line walked in off the street without a reservation and got the exact same accommodations for $6.00 less without any special discounts. The bathroom only had a area of 18 inches by 24 inches of open floor space. The noise from the highway was very prominent.
Recalk the tub
It was in the tri-city area, so it was a convenient location to go to the Creation Museum in KY. The room was hot and humid when we got there, no one turned on the a/c to prepare the room. They gave us a smoking room although that wasn't found anywhere in our Email confirmation. Checkout is at 11 am, which seems really weird as most hotels checkout at 12 pm.
The sheets and bedding were clean and the room had fairly new carpet. The furniture met our needs and we felt safe and comfortable. We went cheap and didn't set super high expectations so it wasn't bad. There were some out of date features to this hotel the only thing good about the breakfast was the waffles. Also bring ear plugs if you're a light sleeper as the freeway is pretty close.
location near airport competiverates king size bed has blankets tucked in so they covered only about 4 feet of sleeping area of bed. Had to rip out tuck in each night in order to have blanket reach up to body shoulder areas. Looks nice but pathetic housekeeping detail!
Good location, ample parking. Lobby is clean and was recently remodeled. Guest rooms are dated. Hallways and stairs are dark and dated.
Beds and pillows were comfortable. Bathrooms are outdated. Room walls are thin.
We got a great price. The beds were beyond super comfy. It was my husband and I along with our 2 year old and infant. The staff was extremely nice and helpful. As well as having a promotion with the Internet being free. Will definitely coming back here with and without the kids. Only complaint would be the pool was a bit small. When we went down there there was about 6 kids. Wasn't very spacious for us to be away from them. The space around the pool was very limited as well.
Fast check in, clean bed Hallways smelled terrible of cigarette smoke and our room did too. We were given a different room than we booked got in late after NASCAR event to tired to complain.
Very friendly staff!
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The location is prefect, it was very easily accessible. Most of our traveling to and from this hotel was early in the morning or late at night. This was the second time I had stayed in location, I was very disappointed by our room it was not clean at all. We stated on the 3rd floor and it was terrible. We also stayed here 3 weeks earlier on the 1st floor and had a great time.
Though the hotel is a little 'runned down' it was clean and the staff was friendly. Breakfast was good. Great location. Odor in stairwells. I am guessing it was from anxious pets.
Staff were polite. Toiletries not supplied. No food chain closely. Room had musty smell. Did meet quality for price paid.
Room and cleanlinesd Room service knocked at 830 on both days despite the DND sign.When asked to come later,she said that she couldnt as her shift was up.Guy at the reception said that breakfast was served till 10 rather than specify only on weekends.So missed it on Monday
Great hotel, tho our stay was short due to 5:30 am flight. Clean, comfortable room. Great shuttle to airport at 3 am. Can't be beat!
The toI let wasn't working properly
Friendly staff, nicely finished, clean room, great breakfast spread--What's not to like? I was a bit leary of this hotel as La Quinta is not always a full 2 1/2 star in my opinion, but this one definitely lives up to its star level. Way to go!
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