Hotels Guadalajara

I was charged by the hotel at my check out and by getaroom when room was booked. Now none of them resolve the issue. Each tells me to talk to the other. Very disappointing. Feeling ripped

The rooms were very roomy, comfortable and clean.

The pool was dirty, my legs kept feeling other people's hair and the they had an exposed pool vacuum. We also requested hypoallergenic pillows at 10pm and did not receive them until after 10:30 and multiple calls to front desk. The food at the restaurant was edible but flavorless and expensive. While the waiters were very attentive, the food was bland, different temperatures and unimpressive. We ate there based on convenience for our 1 year old but would have rather had dinner somewhere local.