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After having read all the very negative comments on that hotel I really was worrying going there. Prepared to anything, we finally were extremely estonished on how beautiful the hotel and the rooms were (much more beautiful than on the internet-site!). Especially the location (direct access to the beach, near to the pier and a short walk to sairee beach) and the huge and extremely clean pool were great for us.
Good pick up from pier. My room was big and well furnished. good a/c, good bathroom, good accessories (towels, bathroom) but these features are ridiculous when compared to the negative ones i didn't like reception staff (not friendly, not gentle), room location, dirty kitchen (maybe it caused my illness), mosquitos everywhere, reception suggestions (too expensive link on beaches), price too high, dirty bathroom (hairs everywhere), wi-fi slow and difficoult to access, no wi-fi in rooms, useless free wi-fi (if you try you will go to the hospital because of moquitos)... and so on
The staff was very friendly and helpful throughout our stay. Although it is one of the more expensive hotels on the island, it is still very affordable and the accomodations are excellent.