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The access to Atlantis resort. Excellent location. Wi-Fi available. Modern rooms with all conveniences you may need. Ability for quick check-out on last day. Breakfast was not fantastic and not really large enough venue for serving breakfast for so many people; room was not serviced while I was there; there were additional charges ($20 a day for energy + service + 20% tax) I had not realized I would have to pay until I got to the hotel (my fault for not checking but still a nasty surprise), check-in only at 3pm (quite late) although the hotel has a luggage storage room and they were kind enough to provide the pass to Atlantis so one could wait there until 3pm. For me, staying in a hotel with so many rooms is a bit impersonal when there are charming, characterful hotels across in New Providence but I had made that choice for something different.
Hotel was terrible. Staff was rude and unhelpful about everything. Rooms and facilities are motel quality are best. Food was literally uneatable. Don't waste your time or money on this one. Not much less expensive than Atlantis beach tower, which is better option.
Good location on the island Restaurant
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
All inclusive was awesome - food and drinks were all excellent and a great selection of choices. Service was fantastic - all employees really cared to make our stay as comfortable as possible. The rooms and facilities are dated. Amenities in the room were old and some not working (hair dryer, smoke alarm). Everything just felt old and in need of an upgrade. But for the price it can't be beat!
Location from airport Abundance of food and drink Right on the beach Staff was "over it", not very friendly and seemed bored with my needs.
The location for this property was great but that is where it ended. Aside from the bus boy and front desk help I found the staff to be rude. Food servers did not really care that there were no cups for coffee, plates for food or anything else for that matter. The bartenders were the worst I have ever dealt with but that may have had to do with all the spring break students. While I not young anymore I really didn't mind the loud music on my floor. Of greater concern was the smell in the tower I stayed along with the air conditioner in my room that would not cool the place down. The restaurants proved to be difficult to get into which left you with the buffet. This is not a place I would ever return to.
Water park was great (slides, pool, beach), the aquarium was really cool. The food was generally good. EVERYTHING IS OVERPRICED. Service is terrible. They didn't come to clean our room for 2 days (after we complained), TV was static, mini bar empty and fridge wasn't even connected. Tip is included in everything so they don't really care about customer service. No one knows anything there. They're just there to rip you off. They kick you out of the pools before they're even supposed to close. There's practically no late dining options, everything closes at 10pm. This place is for families, there isn't any night life. Everything is dead outside by 8pm. We made the best out of it and still had fun but will not be coming back here again. I expected a lot better for the money we paid.
I liked the fact that they had everything there, casino, clubs, food. The service was good, they treat you well ( the men treat you better than most women) .Some men who work there are so nice they call you princess. The bathroom was making a weird sound when we first arrived, itt took them a day to fix it. That noise didn't let me sleep well for a day.. Also the food is overpriced and not that great for the price
1. The staff is out of this world....Love the people. 2. The other facilities and amenities. 1. TV didn't work and was never fixed or replaced over a 3 day stay. 2. Room smelled (moldy) and yes I know it's the Bahamas. 3. Bathroom switch shorted out and all the power was gone....getting from the shower and dressed to call engineering was a trip. 4. Place is aged 5. We were greeted with left over cleaning stuff (I hope) in the toilet...made the smell worse.