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Day pass to atlantis included Everything ok
Clean comfortable rooms walking distance to ferries iand excess to Atlantis. Breakfast and Wi-Fi included as well as access to Atlantis .
Hotel was terrible. Staff was rude and unhelpful about everything. Rooms and facilities are motel quality are best. Food was literally uneatable. Don't waste your time or money on this one. Not much less expensive than Atlantis beach tower, which is better option.
We loved the staff. everyone was very accommodating. the food was excellent and all of the servers were great!! The pools were awesome and so was the beach!! We loved the private Island. The water was beautiful. We wished that the private island was open later than 4:00PM. We were told that they stocked Bacardi Rum, but they did not. The Piano Bar should be open later than 11:00PM. That way you could have the loud music at Crickets and the Piano music for the other crowds. We were told by the reception when checking in that they would stock our room with alcohol, but this never happened. It would have been nice to have a cocktail in the room. The butlers would reserve all of the chairs for guests, but we noticed everyday that many of the chairs were never used, so other guests could not get a good seat.
Comfortable rooms, excellent food, and beautiful exotic and intimate setting Nothing
Unlimited alcohol Everything else. The hotel's location is far from everything. The food was mediocre. The whole facility itself was very old. It is in strong need of being refurbished and they're holding off as long as they can. I definitely wouldn't stay here. Stay at the Melia! Awesome place and just got refurbished. it is also all inclusive. Trust me on this one!
Great location - beautiful white sand beach The Staff made my stay tolerable - Great Staff always helpful and accomodating Great WiFi signal in room! The building needs serious updating- the furniture, drapes, and room configuration are all outdated! Main Dining Area furnishings are outdated 25 and older Lounge smells musty - again - needs a total overhaul.
The only thing I liked was the history of the hotel. The best part was leaving! Reception area was small. Hotel was not family friendly. Bedding and furniture was old and musty. Housekeeping sprayed the bedding down with lysol as soon as we checked into the room without being asked to. As if they knew it wasn't clean.