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The staff was very attentive and welcoming. The layout of the resort was great. You didn't have to walk forever to get to the beach or to the restaurants and neighboring resorts were close by enough that you could walk to their restaurants. No extended checkout and no heads up on the state of T and C airport which was a mess.
We loved everything..very friendly staff, beautiful; lopcation, nice room
Beautiful facilities, grounds and accommodations. Lovely service and delicious food. Was the best stay ever!
Staff was amazing, accomodations were beautiful, the beach was gorgeous. Location is central to restaraunts and shops. I highly recommend Seven Stars.
Beautiful pool area, beautiful beach and water. Close to town for biking. Too many people valentines weekend and too many children. We had to leave on Wednesday and noticed all the familys and children left too and we might have enjoyed more adult time and not as many umbrellas on the beach after Wednesday if we had been able to stay the whole week.
Food was excellent- never had a bad meal. Great beach with good lounge chair available. Staff was excellent Provides dinner on the beach if you prefer They make great exotic drinks Room cleaned every day early or later if requested Studio room was smaller than expected for the money Needed more entertainment for the evenings on property Taxi service was expensive- charged by the person
The Mango reef that is on the resort had great food. The stay was awesome for our anniversary and honeymoon.
I had a great time at the Windsong and already plan on returning. As a woman traveling by herself, I always felt safe and comfortable, which was my first priority. I stayed in a standard room, which I believe is their smallest floor plan, but it was plenty of space for me and a great value for the money. I made some friends and saw the two-bedroom suite they were staying in, and it was gorgeous--I would definitely consider coming back with friends and getting one of those. The hotel is a quick ride from the airport and is right on a gorgeous stretch of beach. I never had a problem getting a beach chair of a spot by the pool, no matter what time of day I came down from my room. It's within easy walking distance on the beach of several other hotels, if you want restaurant variety, plus the popular Thursday night fish fry. It's a smaller resort, which was exactly what I wanted; the other guests were mostly adults, but there were a couple families with small kids. If you're looking to avoid the swarm of kids that sometimes comes with a beach vacation, this is a good, affordable, really nice spot to do it in. I don't really have anything bad to say. The food at the restaurant wasn't great, but it wasn't bad. I wish the standard rooms had bathtubs instead of only stand-up showers, but the shower was so big that it wasn't as much of bummer as I thought it might be when I booked. Overall, a great place go stay and strong value for the money.
When our flight was cancelled due to Hurricane Erica - Royal West Indies Resort management refused to cancel or reschedule our stay UNLESS we book and PAY for a new stay no later than 2 weeks after the original booking. Only then would they refund the original booking. Considering there were no flight/ schedules available at that time and managements un trust worthiness. This was a completely unreasonable offer. Honestly, I have never experienced such sub standard or greedy management in my life.
Absolutely beautiful setting it's hard to beat the private beach in front of the hotel. I think the staff could use a couple lessons in customer service, it often feels like they were troubled by simple requests.
great location, good service
Overall we were impressed with the Royal West Indies hotel. The rooms feature full kitchen. We had a king bed and a sofa pullout bed both of which were very comfortable. Each apartment features a patio with seating. TVs with cable were available in the living room and the bedroom. It was incredibly spacious -- much more room than we were expecting for a group of 4. They have bikes, kayaks, paddleboards and more for your enjoyment which are all included you just have to sign up for them. The location is prime -- right on the beach in grace bay and walking distance to the grocery store and prime shopping/downtime area. There is also a happy hour at the restaurant from 5-7pm with half-priced drinks. The food was good and not as expensive as most places in Turks and Caicos. Multiple pools and a hot tub were available on site. Would definitely stay here again. Staff were kind and excellent in their customer service. Service can be incredibly slow. Our room was often not cleaned until after 3 in the afternoon though the cleaning staff was nice. Towels sometimes weren't available for the beach in the middle of the day. Despite those small things the staff was very friendly and responsive.
Hi We stayed in RWI resort for three nights and for one night there was no water supply in bathroom and kitchen tap. It was the most embarrassing night during our stay. We did snorkeling and we're at beach whole day in sun and by the time we came home to refresh there was no water. Couldnt provide us water to shower or drink for 14hrs.
The pool was the best part. There was a little shady spot for when it was too hot to be in the sun. It was nice and big and our daughter loved it so much! One worker at the towel hut was rude. Limited the number of towels I could take. Ridiculous. The towels are small so 2 per adult and 1 for my toddler didn't seem like I was overdoing it. One towel only covered half the chair.
The staff was very unfriendly.