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Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
close to nan jin road the rooms, they look old
Location and good customer service Nothing
The hotel is conveniently located in the middle of thorough-fare street for shopping, recreation and dining.
My wife was very happy with the shopping area around the hotel. And close to MRT station.
It's central location My room was too small
Ambience and location Cleanliness
The location The rooms are fairly small
Convenience to shopping and food.
Location is excellent, staff extremely helpful
Hotel was well located so you could walk to the shops and the door staff were very good at recommending things to do.. Reception staff were not very helpfull but i think the language barrier is a problem.
Very comfortable stay. Room service was excellent and very fast. Although check out was 12, the hotel was very cooperative and let me stay till 2pm without any surcharge. Excellent staff. Highly recommended. Location also great for shopping in Shanghai.
Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Great location. Spacious and very comfortable room. Staff was very helpful.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.