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Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
I just loved everything and I will definitely go back again and again
Suite was great for family of three. Good breakfast.
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
The rooms where big and clean. The continental breakfast was excellent and had good variety.
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
This is a great place! Everything was clean and new - looked recently refurbished. The decorating was attractive, bed was comfortable, and bathroom pleasant. No hallway noise AT ALL even though we overlapped with a wedding party. No complaints.
Well appointed room and facility, professional staff, very clean breakfast area, and great breakfast. Nothing
Very clean and convenient! All staff I encountered were very friendly and helpful.
Very nice room for a great price. Included a very good breakfast. Gym was small but adequate.
This hotel has an Inn feeling - perfect for the town of Sudbury. This was our 2nd time staying here....definitely recommended.
The complimentary upgrade to a suite.
Good location. Near plenty of shops and restaurants No
I've stayed here twice, mostly due to its location relative to West Concord. Considering all alternatives, it's the best value in the area, and it's a hotel with plenty of good amenities. The parking lot has two sides. The 'front' half is located 50 ft from the lobby, but it's small and usually full. In cold weather, walking from the 'back' to the lobby (check-in) is not fun. After check-in you can access the back door with your key.
Attentive staff, well maintained/clean entryway, room and bathroom. Great breakfast selections. We will be back in town several times a year, and will definitely stay at the hotel again.
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Very clean, staff welcoming and helpful. The bed was great!
Location and the overall room were nice. The shower did not work and we had to use an empty room down the hall to shower. Management is unresponsive to compensation requests.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
Almost everything about it was amazing Their pool facility does not have a hot tub
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Kind helpful staff
Check in staff was friendly and helpful. Elevators did not work.
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
super clean, friendly staff wish they had a jacuzzi
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
Very clean hotel. Seemed well run. Parking was difficult
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.