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The rooms were very lavish and extravagant, staff were friendly, mocktails were tasty! It was almost like being in a 'hotel theme park' for a couple of nights - gawking at the gold plated lobby and enormous pool. Having to pay extra for use of hotels facilities eg. 35 Brunei dollars to pay a game of squash for 1hr seemed a bit excessive seeing as we had already paid so much for the room. Also because the hotel was so big it was quite a walk to get anywhere!
Location & weather The accounts / billing system was below par. My company made advance payment of my stay through wire transfer on 22 Oct, however their system could not recognize that till 30th Oct.
The whole place was wonderful for us, close enough to the airport, friendly extra helpful service from all staff. Room clean, beautiful and relaxing. The whole complex was inviting and friendly. Most beautiful outside areas! Just the best most relaxing place we could have stayed at on our way home.
The room was comfortable and attractively decorated. The staff was great--I cut my head while walking in town and when I got back to the hotel they helped me a lot, way more than anyone could expect. I really appreciated that. The food was good too.
Location and interior design