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Beautiful facility, we are World travellers and this hotel is up with the best. The staff were extremely obliging and nothing was too much
Peaceful and relaxing. Staff were excellent, nothing was a problem for them. Ridiculousy overpriced. Not 5 star as advertised. Most expensive suite, The Master Pearler, was such a major disappointment, that we moved to a Studio apartment. Whoever designed the Master Pearler suite should be shot! The suite is very spacious, but dark because of the lack of natural light, 2 ceiling high windows at each end, no balcony and no view of any sort. All mod cons, but felt very oppresive, and to put the icing on the cake, all of those suites are above the pool bar/bar. Some rethinking needs done or guests will share the same disappointment as we did on entering. Menu sounds exotic, food does not reflect this, very bland. Light control for rooms, a degree is needed to master it, and bed lights are useless due to bad position.
Nice comfortable room. Location good for Town Beach, Matsos Brewery and if you do not have a car, buses to China Town and Cable Beach are every 30 minutes. Nice pool area although when anyone is swimming the oveflow is very noisy. No information given or in the room regarding the bar/restaurant facilities, you cannot get anything to eat between 2-5 pm. House keeping needs improving.
The access to town and cable beach was not great. It was overpriced for the facilities.(There was some pretty basic stuff missing, like quilt covers and a second pillow) The Restaurant was nice but understaffed.
The facility is great. We had rooms overlooking the pool. Pool was good and the rooms well laid out - not too cramped. We booked on line for 5 people - 2 rooms, however this detail didn't make it through to the Oaks, so we had to request everything for the 5th person on check. Not a major hassle, but reduced our confidence in the booking system.