Good breakfasts and the hotel room was very comfortable; nice beds, pillows etc.
Staff were unhelpful, except the breakfast room. Not very family friendly. Dedeman has 2 hotels here, one higher up the mountain, but even though there was no snow at the Ski lodge, staff did not organise any transport to the other hotel, where the snow was. Their response was 'Get a taxi'. Also the exchange rates in the hotel were almost 20% below market value, when in the other Dedeman hotel they were around 7% below. We moved to the other Dedeman hotel where the staff were much better (although the rooms were less comfortable)