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Good food, clean room, friendly service and good sauna. They need to improve their English if they wish to have more foreign travellers.
Good breakfasts and the hotel room was very comfortable; nice beds, pillows etc. Staff were unhelpful, except the breakfast room. Not very family friendly. Dedeman has 2 hotels here, one higher up the mountain, but even though there was no snow at the Ski lodge, staff did not organise any transport to the other hotel, where the snow was. Their response was 'Get a taxi'. Also the exchange rates in the hotel were almost 20% below market value, when in the other Dedeman hotel they were around 7% below. We moved to the other Dedeman hotel where the staff were much better (although the rooms were less comfortable)
I really enjoyed staying at the Dedeman Palandoken Ski Lodge Otel. It's right at the foot of the mountain. You can literally ski to the entrance and yet it still had a very high quality feel to it. Last year I went skiing at Uludag near Bursa which was great, but Palandoken is even better. I highly recommend visiting for the skiing and for the chance to explore the beautiful city of Erzurum. Dedeman Palandoken Ski Lodge Otel is the perfect base for a great holiday.