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The room was modern and clean. Breakfast selection was good. The price was reasonable. Breakfast room way too small and crowded with tables. Desk clerk on check-in was slow and kept leaving the desk to take care of other things. Check-in took about 45 minutes and there were only 2 people ahead of me. This hotel is very hard to find in the dark. It looks like you are getting back on I-49 instead of going to the hotel.
Location Was Great No Elevator and Even though my room was non smoking the complete hotel and even the lobby stunk from smoke
The staff was friendly and helpfull the rooms were clean and smelled clean. Who would build a three floor hotel and not install elevators. The ice machine on the third floor didnt work. There was no ice machine on the second floor. You had to walk down three flights of stairs to fill your ice bucket. There is no one on housekeeping after day shift so dont ask for extra towells or pillows unless you want to brave the stairs again. The hall on the third floor got all the heat from the other two floors. There was no air conditioning in the hall so it was ninty degrees on the walk up the stairs. The air conditioner in the room was inadequate to overcome this floors heat buildup in the summer time
Room was ready on time Be careful here, check your bill, they charges my room to someone else, so then I had to make sure they didn't use my card for other people's rooms
was very nice place to stay, we had a problem with some ants and the staff took care of the problem. did not like the fact that we had some bad weather happen and the staff did not appear to be prepared for what we should be doing to protect our selves in this event.
I got what seemed to be an unusually low rate for that weekend. I booked in May and the rate on-line was good. There was confusion about my reservation when checking in. When I booked the room, I called directly and was told that rate on their Website was not available. I went back and booked on-line and received that low rate. When I called the day before my arrival, I was told I didn't have a reservation and they could not look me up by my name. Really? The hotel is not that big and we were not all named the same. I had to call KAYAK and they had to contact the hotel to get them to honor the rate. Seemed like the property manager did not want to rent the room to me that weekend for that rate? Eventually it was corrected and I got the room and rate I had reserved.
I cannot say enough good things about my recent stay at Comfort Inn & Suites Fayetteville. It all started with SYLVESTER BOYD, what a pleasant young man!! I had traveled ALL night, had been up for two days and needed an early check in, arriving in town somewhere around 11:00 am. I stopped at Holiday Inn Express, Hampton Inn and the NEW Hilton Garden Inn. All turned me away at the door saying that I would have to pay for a second night. I called Comfort Inn and spoke to Sylvester, I did not go into detail about why I needed an early check in, but when I got to the front desk, tired and worn out looking, he could tell. He was so very helpful and understanding. All with a smile on his face as big as Texas! My experience was enjoyable, although I had other hotel arrangements elsewhere, I cancelled and stayed another night at Comfort Inn. Comfort Inn will be the ONLY hotel I stay in while visiting Fayetteville. Thanks so very much for all your help Sylvester!!
comfortable rooms and nice pool whirlpool jets were not strong enough, it was just circulating the water, no power to it, and need more variety with continental breakfast and sausage was cold.