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The attentive and courteous staff rivals that of a cruise ship. I have stayed at the Embassy Suites in Hot Spings twice in the last four months and each time I was made to feel special by every member of the staff. The Hot Springs Embassy Suites should be a template for the Hilton chain on how to cater to guests. Yes, I had to eventually leave!!!
They breakfast was great, the staff was on point. & that spa was much needed.
Awesome hotel near Hot Springs National Park! The hotel was extremely clean and well maintained. The staff is super friendly and helpful.
The staff was very friendly and everything was well kept and clean The drive way to the hotel is very hard to find the first time and a little steep. Also, the breakfast was definitely not the greatest.
The room was great and for a great price! It was very comfortable, clean, and had a great view! The downstairs area was great, I loved the fireplace in the lobby and the eating area. The pool was awesome, and the complimentary breakfast was good! I wish the breakfast had bacon! That would have made my day!
Location on lake Hamton was a big plus. Rooms were clean and comfortable
I loved the location of the hotel. It was ready for check in upon our arrival. It had a workout facility. I wasn't able to get a non-smoking room. Requesting a nonsmoking room should be an option when selecting a room kayak.
Housekeeping did a good job of room cleaning each day. Relatively quiet. Good view off of balcony. Staff was courteous. Odd smell in hallway on 5th floor