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Location, and proximity to all restaurants and shops. Vintage feel of rooms.
I liked the location The beds were too small for doubles. The rooms and hotel over all need some updates.
Great location and staff The central heat and air in the rooms was sub par at best
The building was in disrepair. The beds were antiquated and worn out. The hotel had a dingy unpleasant feeling about it. The staff acted as if they were confused and did not know what they were doing. I tried to twice to make a reservation at the spa and both times I stood in the door and was ignored by the receptionist, staff, and what appeared to be part of the manager staff as they were complaining about other employees. We felt unsafe and uncomfortable during our stay and cancelled our second night reservation.
It was cheap and close to where I needed to be 1. They didn't process my payment correctly. Twice 2. They didn't clean the room. Twice 3. They left trash out when they did clean. 4. The staff didn't know how to use their own cable which did not match their guide, and they knew it didn't match. 5. The patio light didn't work. 6. The hallways smelled like old tobacco. 7. Hot/Cold Water was not reliable.
I liked that it was on the main strip and within walking distance of shopping and restaurants. Ok, Im usually pretty passive about some things, but It was pretty dirty. My one year would walk around the hotel room barefoot and within 5mins, his feet were black on the bottom because it was so dirty. The air conditioning is from like the forties lol (Its just old). The caulking in the shower was coming off. Balcony was dirty and the chairs on the porch were falling apart. I had Clorox wipes and wiped all the surfaces off and they were all dusty it a few things stuck on them. They used extension cords to plug in lights. They don't have cribs. They dont have refrigerators and microwaves in every room. Just old and dingy. Creepy back ally. The staff were less than excited to be there nor were they eager to accomodate you. Not for family with little kids. It was ok in the end. We made it work. But probably wont stay there again. But, I'm not sure if I can complain for $35/night.
House keeping just left a note that they wouldn't clean our room because of personal items. Kind of hard to stay in a place without personal items.
They breakfast was great, the staff was on point. & that spa was much needed.
The attentive and courteous staff rivals that of a cruise ship. I have stayed at the Embassy Suites in Hot Spings twice in the last four months and each time I was made to feel special by every member of the staff. The Hot Springs Embassy Suites should be a template for the Hilton chain on how to cater to guests. Yes, I had to eventually leave!!!
Awesome hotel near Hot Springs National Park! The hotel was extremely clean and well maintained. The staff is super friendly and helpful.
The hotel was comfortable and clean. The breakfast was tasty for a continental breakfast. Overall a nice place to stay. You could hear people talking through the walls at night
The staff was very friendly and everything was well kept and clean The drive way to the hotel is very hard to find the first time and a little steep. Also, the breakfast was definitely not the greatest.
The room was great and for a great price! It was very comfortable, clean, and had a great view! The downstairs area was great, I loved the fireplace in the lobby and the eating area. The pool was awesome, and the complimentary breakfast was good! I wish the breakfast had bacon! That would have made my day!