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The Bidet The Friendliness of the staff Cleaniness This is the first time I've stayed at the Hyatt since they added the West Tower. I had a friend stay in the West while I stayed in the East. The rooms were definitely defined by their age...I wish I was in the West Tower too, even though I was on the "Grand" floor (11th) in the East. While the staff is friendly, It struck us both that there are just a lot of employees that are paid to stand around and be pleasant. It seemed a little "creepy"...like there was more staff than guests. Then I was depressed when I went next door to the eMart and saw the closed down, multi-story mall. It didn't last long...
Staff, hotel design and accommodations are Aces. My stay was excellent. Everything was super clean. I will definitely be staying here next time I visit Korea. Nothing. Everything was perfect.
Staff, location, contemporary, nice gym, great pools. Bit pricey, but maybe I'm just being frugal.
hotel facility and view from high floor was perfect staffs were so awful. i felt like they don't know what is customer services. also they even lied to me and treat me like a dumb. i asked to late check out on next day, and they only give me a '30'mins. even though next day wasn't full book.
You feel like you get what you're paying for. So many 5 star hotels in Korea have great lobbies, but the rooms are terrible and the staff are worse. They spend so much money looking hip that they forget everything else. This place was amazing. There is no airport shuttle, but an airport bus which drops you off right outside. It takes nearly an hour to get there, however.
The location, the staff's attention, and the breakfast was delicious with many options.
Hotel liegt sehr nahe am Incheon Flughafen. 5 min Trabsferzeit. Hotel shuttle zum Flughafen alle 30 min kostenlos.
kurze Wege zum Airport, sehr ruhig. Freundlicher Shuttleservice. Bemühte Mitarbeiter Zimmer unsauber, Duschablauf defekt (Überschwemmung im Bad), Zimmer wurde trotz offensichtlichem Wasserschaden vermietet. Es bedurfte 4 Beschwerden bis wir spät in der Nacht ein anderes Zimmer bekamen. Dieses was auch wiederum schlecht gereinigt (verdreckter Teppich, faustdicke Staubflusen, etc.) war.
Die Lage des Hotels zum Flughafen ist das große Plus. Frühstück erst ab 6:30 ist reichlich spät und Ungewöhnlich. Typisches 1-Nacht Hotel.