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had an initial problem with room readiness. Rapidly overcome and an upgrade thrown in ! Good recovery !
Speed of check-in/out. Willing to offer a late cjeck-out at no extra charge. Nice view from room. Very quiet. Few children. Bathrooms need upgrading.
The comfort, superior design, spacious room, stunning bathroom, friendly, efficient staff. Our wonderful waiter at dinner could not do enough to make our meal enjoyable - he was wonderful. The buffet breakfast was excellent. The bar is in an open area in the foyer and smoking is encouraged in the bar.