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Staff were friendly but they weren't able to provide us with the right wifi password "they gave us 3 password to choose from!! I know, confusing enough ". I booked 3 rooms through Kayak/booking.com I was giving the back view rooms with no breakfast. Staff didn't speak English at all almost.
It's perfect for me I have a problem with the internet access. My reservation was included 2 triple rooms and I received only one Internet voucher per room. This mean that only two persons (out of 6) will access the internet, How come?
Between the two rooms, there's a door. So, I can hear what happen in the room next to my room.
Location good. Friendly management. Smart modern new rooms. Breakfast service good. House keeping poor. Only cleaned room twice during 6 night stay - even after making several calls to housekeeping. Most staff were friendly but encountered 2 very rude staff members - one a porter and the other from housekeeping. Been to medina more than 15 times never previously encountered such rude staff.
The location is good for the family which is just near the women's gate & food court Location