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Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.
Room survice, To put more type of main course in the buffet
This hotel has the best location as it is attached to Al Haram. Also the staff is very helpful specially Mr. Mohammad Alabdulfathel who make a lot of effort to help me to change my reservation date. may The almighty allah bless him I and my family had easy access to Al Haram with out any difficulty. Close to shopping centers and restaurants court.
The location of hotel, the interial design and the space for each room There is no "POS" Point of Sale, so you must pay cash money, also there is no kitchen sink
the excellent location and being inside a shopping area the restaurant staff performance is not so professional
Excellent hotel for Makkah Holly Mosque visitors, with a very good value of money and excellent level of hospitality
very near to the mosque .
I did not like anything at all?? The reception was bad and the process of entering the worst, knowing that I have reached 20 o'clock rooms were not available to non-smokers, and method of reception staff was not respected, the location of the hotel far, and throngs of people the time of prayers in the bus ride something annoying and barbaric
I liked the number of buses the hotel assigned for going to haram Everything in the hotel is very expensive. Food is not testy. It is far from Haram, with all the efffort spent to ensure good connection to Haram, it is not alwys working, due to out of hands reasons (hotel management can't do anything for it). Kitchen vave nothing to be used in it.
clieanliness and staff location and logistics
location of the hotel is suitable also the room is very confi and clean food
hospitality a booking.com site mentioned that the place is very close to the main attraction in mecca but this was not true and it took around 10-15 minutes by bus to get there
big room , alot of chanel TV far from Haram but there is bus take you there every half hour, not recomended for old pepole
Nothing special I can say... it was normal. The hotel is far from Haram. Have to use taxi or bus to go to haram which is not convenient everytime.
Excellent decore and furnature and nice staff Location and the use of public transportation to go to Haram where few bus shuttles and more people to ride
Everything was likeable There was no Gym
Nothing specific Bad parking area They do not have reliable transportation to the Haram as promised Room service is insufficient and they usually delay Room supplies are very limited.