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The access to the beach was very good. The indoor pool was a little chilly. However the kids didn't mind and it kept them occupied when the weather wasn't great. The continental breakfast was pretty good too. The beds were okay. Not the most comfortable and could probably use replacing. Housekeeping did a good job cleaning however twice we were left with 1 washcloth for 4 people and I had to go to the front desk to get more. The room we were in could also use a little updating. Overall our stay was pretty good
bathroom wall paper was peeling off. carpet old, discolored.
Very convenient location with restaurants, bars, and the water all within walking distance. Doors slamming in the hallway can be loud and disruptive to the light sleepers.
The staff was great. Check in and check out were seamless and quite quick. The location couldn't have been better. It could've been cleaned a bit better, that's for sure. The was a moldy smell in the elevator and it continued on in the hallway leading to our room. Luckily, the room itself seemed clean and smelled just fine. Honestly, I think if they just invested in a carpet cleaning every once in a blue moon, that unsettling smell would go away.
Comfortable, well appointed, and quiet room; nice amenities (cookies at reception desk, microwave popcorn in room; complimentary breakfast Price was high for the nature of the hotel and room (but Newport is an expensive market in high season)
Super nice staff. Clean. Comfortable beds. Good toiletry kit in bathroom. Good breakfast buffet, included with price of room, with nice comfortable seating area. Wasn't the largest selection for breakfast - no donuts! - but great for the price of the room. And they did have make your own waffles! Coffee station also good.
Pillows are horrible and cheap
Front desk staff, courteous. Room was just what I had hoped, and very nice. Pool and fitness rooms adequate. Ample parking and well lit outside. Hot tub was too hot. Had 3 fire alarms go off over 18 hours, but staff was doing a good job trying to accommodate. Afterall, things happen. Even for free I wouldn't eat the breakfast my second day. Only hot offering was scrambled eggs which were so finely chopped one had to eat with a spoon and tasteless. Certainly not like eggs at home. No "syrup" offerings. The sausage patty was dried out and unable to cut b/c no knives out. Picked up with fingers, but not worth it. No hot water for tea midday at coffee station, but found some in breakfast area. Wasn't always able to hook to the wifi. Only thing the maid did in room was empty trash and tuck in sheets on a bed I had made.
The gentleman who checked us in at the front desk was very friendly and efficient!
I like the indoor pool, open from 7 AM - 10 PM. The free breakfast had enough variety to satisfy most diners. I needed and was given a handicap-accessible room which was in a very good location. The lobby was attractive and comfortable. Several staff members were friendly and very pleasant: Liz, Alisha, Christina were especially nice and helpful. On at least 2 days the room was not made up even after we had been gone most of the day. The first time I saw a maid and simply said something to her; she immediately came and took care of the situation. The second time I called the front desk and Nicole was not exactly happy to hear from me, although I had not complained about anything prior to this! Two people came to the room and talked to us, but not until I offered to help them make the bed did they spring into action and do it! Took care of towels but left full trash containers! Said they were short staffed because some had been sent to North Conway, NH to help with a busy weekend. However, on this weekend in Newport/Middletown there were at least 3 major events: Norman Bird Sanctuary 40th Annual Fair; parents weekend at Salve Regina; and a car show at Fort Adams! Lots of traffic on all roads, this area was vibrant with activity! Also, confusion about my reservation which was for 5 nights, arriving Thursday, departing Tuesday. Although everything was established when we checked in Thursday night with Liz, staff the next day insisted our reservation was for only one night. Also insisted reservation was with EXPEDIA although it was made through Kayak. Very puzzling. Not a pleasant experience. We have stayed at this hotel several times since 2004 and never had so much trouble or dissatisfaction. In spite of these events, we will probably stay there again since it is so convenient to visiting family and I love the indoor pool!
Close to the city Fire alarm went off 3 times in a single day. Once at 7am, once mid day and once at midnight. All resulting in building evacuations. There was an system malfunction. I understand once or twice but three time was a little much.
Convenient location The fact thats its advertised as a king suite and there was nothing making it a suite in my opinion! The sofa bed is uncomfortable and i know they all are, but i work at a timeshare resort and we put foam mattresses on them as well for the comfortability.
The hotel was good.. It had comfortable beds, the bathroom was adequate, a bit dated in facilities, but still very usable. Location was excellent and the staff was very kind and helpful. Pet friendly which is good too.
I appreciated the cleanliness and customer service.
It was very affordable and the rooms are super nice. The location is perfect and the pet policy is ideal for our furry friends. Also, my girlfriend loved the daily cookies at the front desk. Exceeded all of my expectations.
The staff, big rooms, fridge, microwave in room
Pet-friendly hotel with very clean rooms. The room was big and even had a dehumidifyer. The pool, jacuzzi and sauna were very clean. Can't beat it for the price. Just 2 miles from downtown Newport.