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They charged me $500 to do a load of laundry. Never gave me a receipt until I checked out, and had done 3 loads of laundry. $1500 for 3 loads of laundry. Should have been $500 PESOS. Would have been $20 per load. Ridiculous behavior by a hotel chain.
The check in was flawless and the room excellent. Nice bed, and almost no noise. Great value. The first room had a strong tobacco stink. It was really bad, but as soon as we call reception, they gave apologies and immediately found another room for us.
The location was really great. It has excellent rooms. Nice air conditioning. Complete breakfast. Check-out was a breeze. No free parking in a difficult zone. The check-in was slow, my electronic booking wasn't found even using the number. Finally everything was OK. There was no one at the SPA to supervise or to clean. Used towels were thrown carelessly around. No bathrobes at the room to go to the SPA. No glasses/cups on the room. Only one glass at the bathroom.
View of the River Plate Staff was unfriendly and seldom helpful; hotel is in desperate need of upkeep and maintenance. Food selection at restaurant is mediocre at best. No restaurant on weekends??? No air conditioner because they set to "cold climate conditions" on a set date regardless of what current weather conditions are outside. Hot and no air condition is hardluy expected from a hotel.
Perfectly located by the ocean, yet 5 minutes esay walk from city center. Nice decor, great lobby for coffee or bier opposite the ocean.GREAT OCEAN VIEW. I came for a business trip and found the hotel meeting and exceeding all my expectations. Elected to stay one more night during weekend. Will stay there again. The hotel is somewhat outdated. I do not like the concrete architecture from teh 70's. The gym equipment was second grade.
The room was OK, albeit a little noisy. The bathroom was well equipped and a nice and strong shower had running steaming hot water in seconds. Check in was quick and flawless. Same as check out. The breakfast bread and cakes and pastry were top notch. The room had a long three panel window which didn't close fully on the sides (humidity was clearly seen on the right side). Voices and noise were clearly audible during the night. The breakfast was standard, no scrambled eggs/bacon/sausages or any hot dish. The place, was an open space with a few tables around. Too business like. We hadn't a free table so we had to use some couches even farther from the place. Wifi was really bad. Luckily it was a leisure stay, because I'm not sure if working or depending on the wi-fi would have been possible.