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Staff was helpful, spoke English which was appreciated. The restaurant is a bit pricey and the selection somewhat limited.
The front desk area is impressive. The room was also well decorated and comfortable. The Spa area is also relaxing and of top standard. A wrong room tipe were allocated. When complaining, I was informed that they have no more of the specific room tipe left. The room then received, the shower drainage was blocked and I fixed it. I dislike the fact that I didn't received the room that was booked and paid for.
Perfectly located by the ocean, yet 5 minutes esay walk from city center. Nice decor, great lobby for coffee or bier opposite the ocean.GREAT OCEAN VIEW. I came for a business trip and found the hotel meeting and exceeding all my expectations. Elected to stay one more night during weekend. Will stay there again. The hotel is somewhat outdated. I do not like the concrete architecture from teh 70's. The gym equipment was second grade.
View of the River Plate Staff was unfriendly and seldom helpful; hotel is in desperate need of upkeep and maintenance. Food selection at restaurant is mediocre at best. No restaurant on weekends??? No air conditioner because they set to "cold climate conditions" on a set date regardless of what current weather conditions are outside. Hot and no air condition is hardluy expected from a hotel.
Area and staff was excellent Gym is small and no weights over 25 lbs
Fantastic staff from the front desk and porters, to the restaurant staff and maids. Friendly, attentive, knowledgeable, and great smiles everywhere. The location was also great with several of the best restaurants of Montevideo just behind the hotel. The furniture in the room was so stylish that it was sometimes impracticable. The surfaces were matt, and thus showed every bump, scratch etc. so as to appear not very clean. The restaurant was perfectly shiny, though.
I'd have to mention the view... gorgeous view of the bay and sunrise. The room was superb and the bed very comfortable. There was an excellent breakfast too. The bathroom was very well suited but there was no disposable comb or a brush. We were on a emergency stay and we didn't have those on us. No toothpaste or toothbrush either. It'd be nice to have some disposable ones just in case.
Staff friendliness and helpfulness. Price was a little high.
The location was really great. It has excellent rooms. Nice air conditioning. Complete breakfast. Check-out was a breeze. No free parking in a difficult zone. The check-in was slow, my electronic booking wasn't found even using the number. Finally everything was OK. There was no one at the SPA to supervise or to clean. Used towels were thrown carelessly around. No bathrobes at the room to go to the SPA. No glasses/cups on the room. Only one glass at the bathroom.
They charged me $500 to do a load of laundry. Never gave me a receipt until I checked out, and had done 3 loads of laundry. $1500 for 3 loads of laundry. Should have been $500 PESOS. Would have been $20 per load. Ridiculous behavior by a hotel chain.
The check in was flawless and the room excellent. Nice bed, and almost no noise. Great value. The first room had a strong tobacco stink. It was really bad, but as soon as we call reception, they gave apologies and immediately found another room for us.