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The location was really great. It has excellent rooms. Nice air conditioning. Complete breakfast. Check-out was a breeze. No free parking in a difficult zone. The check-in was slow, my electronic booking wasn't found even using the number. Finally everything was OK. There was no one at the SPA to supervise or to clean. Used towels were thrown carelessly around. No bathrobes at the room to go to the SPA. No glasses/cups on the room. Only one glass at the bathroom.
The check in was flawless and the room excellent. Nice bed, and almost no noise. Great value. The first room had a strong tobacco stink. It was really bad, but as soon as we call reception, they gave apologies and immediately found another room for us.
They charged me $500 to do a load of laundry. Never gave me a receipt until I checked out, and had done 3 loads of laundry. $1500 for 3 loads of laundry. Should have been $500 PESOS. Would have been $20 per load. Ridiculous behavior by a hotel chain.