The personnel were very helpful and also went out of their way to make everything right. The rooms were very clean and comfortable, and the junior suites are quite large by Japanese hotel standards, and well appointed. Efficient A/C with room controls is welcomed in the Japanese humid summers, and included breakfast is varied and high quality along with the serving staff.
I ONLY have two slight negatives. One is that the location isn't ideal for those using public transport. If one is hauling a couple suitcases, it's probably too far from the main train station to walk, and riding the subway one stop goes a bit too far and requires a few blocks walk back--the closest exit from the closest subway station is the farthest from the platform and requires climbing the stairs. The second slight negative is the price, it's a little high but then if you appreciate the service, cleanliness and size of the rooms, it's not bad.