Hotel needs to be re-done completely. Old and worn carpets, linen, ...I had a club sandwich on sundaynight which was not fresh at all, even to a point disgusting (did not eat it). Hotel gives a sad impression. Will definitely not stay there anymore. Felt repiied-off.
location, overall quality, best value-for-money in Porto Alegre. a bit old.
This hotel has some serious issues to sort out regarding overbooking rooms. After 22 hours of travel from Lisbon, I arrived at 1:30am to find they had completely disregarded my reservation and given away the last room. This, despite the fact that I rang them from Lisbon two days prior to let them know I would be arriving late. While the night desk man did his best to find alternate arrangements for me, it was a truly horrid start to my trip and I will never stay at a Novotel Hotel again. Very dowdy room with badly stained carpet and a wonky TV. Also, very frustrating to have to ask daily for a new internet username and password. Boo!!!
Perfect for our situation. Close to bus service and the marcado. Great staff, some English speakers. Free breakfast was outstanding, free reliable internet, 24 hour staff at door and desk and lovely public areas increased safety. Mostly business types. Good location for historic district daytime activities but not best location for malls or high end shopping. Great value for price.
The staff was very friendly, helpful, and accomodating. The breakfast area was beautiful, and the food was good. The room itself was rather basic, but it was clean.