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location, overall quality, best value-for-money in Porto Alegre. a bit old.
Hotel needs to be re-done completely. Old and worn carpets, linen, ...I had a club sandwich on sundaynight which was not fresh at all, even to a point disgusting (did not eat it). Hotel gives a sad impression. Will definitely not stay there anymore. Felt repiied-off.
This hotel has some serious issues to sort out regarding overbooking rooms. After 22 hours of travel from Lisbon, I arrived at 1:30am to find they had completely disregarded my reservation and given away the last room. This, despite the fact that I rang them from Lisbon two days prior to let them know I would be arriving late. While the night desk man did his best to find alternate arrangements for me, it was a truly horrid start to my trip and I will never stay at a Novotel Hotel again. Very dowdy room with badly stained carpet and a wonky TV. Also, very frustrating to have to ask daily for a new internet username and password. Boo!!!