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Nice rooms, everyone went the extra mile to make our stay comfortable despite our late arrival Or pre-booking through Kayak was not in their reservations. However they got us a room (a free upgrade) and investigated the problem the next morning. By the time we checked out the issue was resolved and our reservation confirmed.
The fact that it was close to the Congonhas Airport in Sao Paulo. That was a determining factor. The basin in my apartment's bathroom (2011) was clearly out of place and needed to be fixed, although everything worked properly.
The location was great and the staff were super friendly and helpful the gym was small and poorly equipped; the glass door in the bathroom was dirty; the food was just OK (but the coffee and juice was excellent)
Great service, mostly English-compatible (note that in Brazil, that's actually a bit rare), nice quiet gym with gorgeous balcony overlooking city, good sized and well-appointed room, clean and friendly overall. Weak food service (made up for by the fact that some of the best food in Sao Paulo is right there), tiny TV.