The location was ideal, but its a very small town. It was dusty! The glass looked like someone licked all over it. We checked in with Logan - who was by himself and obviously freaking out with people in front of him and the phone ringing. We flew in for a 10 hour music event, so naturally myself and many others were going to check in after he concert. Shame on management to leave this guy hanging! He did a good job, I think he just was overwhelmed. Business section (printers) didn't work - they were repairing the front lobby with glue and clamps, it was a hot mess
The staff was friendly in all areas, Reception, Restaurants & Casino. There were cookies and flavored waters in the reception area. The hotel and rooms were very clean and the beds were comfortable. We stayed at the hotel to see a show at the Cross Insurance Center, which was an easy walk right across the street. The rooms were very quiet and the views from the upper floors were terrific. We were disappointed that the Epic Buffet is only open on weekends, but we did know that ahead of time. There is no more cook to order breakfast for $9.99, instead there is a reasonably priced snack bar if you want breakfast, and it can be ordered as room service too. While the covered and enclosed parking is conveniently located right outside the doors of the lobby, it is also the Smoking Area. There is no way to avoid the clouds of smoke upon entering and leaving the hotel lobby. For a non smoking hotel, it's a terrible place for a smoking area unless you don't mind the smell of smoke on your clothes and in your hair.
Hotel was nice, though perhaps a little pricey - especially if paying to stay at casino (see note on what I didn't like). Staff was efficient at checkin. Casino is small, slots seem generally older. Went on a Saturday night and it was pretty dead. Drinks were both bad and weak. Last call wasn't really a last call so much as an announcement of no more service as of that second. Then they actually walk around and collect your drinks. I felt like I was in the twilight zone - just a very strange (and not to be repeated) experience.
We loved our room,except the a/c had problems. The staff was incredible. The Casino was really fun. We will definitely stay here again. The a/c in our room did not work right.
For what the room cost, I would have expected a lot more luxury from a casino hotel.room was below average, not comfortable. Lacked amenities. Hotel staff and snack bar staff was very good Restaurant food was terrible. Fish and chips was the worst I have ever had. Waiter wasn't knowledgeable regarding drink programs. Slot machines were lousy payouts. Too many penny machines and too many impossible machines. Buffett was too expensive @ $25. Didn't try it I question if this casino is going to survive. Not very busy for a Friday night.
Room was large and comfortable. Hotel clerk called our room thirty minutes after we arrived and we were just about asleep for an afternoon nap.
Close to the airport By midnight around 4:00pm, awakened by next room guests! Not just they slammed the door, they also talk so loud and last for about 1/2 hour until we called the front desk to complain. Less choice for dinning during the weekday stay.
The shower was scalding intermittently. Be careful!!
Convenient to all Bangor Highlights, nice Staff and great buffet. TV system horrible, I just wanted to lay in bed after four hours at the casino and they had to move my room 3 x to get a working TV. No Pool....
Clean Room Difficult parking. If traveling with kids, they make you sign a waiver to not leave them alone if under 16. This may put a damper on mom and dads plans to go to the casino.
I loved being close to everything
It was cold, hair left in the shower, and soda dried in the fridge.
location was central to airport, colleges and shopping I didn't have any problems with my room or stay
Helpful desk staff and breakfast employees Nothing
The staff were all friendly and very helpful.