Good location downtown, nice staff. Pool was under construction for renovations, and we had really been eagerly awaiting this part of the trip with two little kids. No continental breakfast - only their restaurant with overpriced and far underperforming food.
Rooms were nice and clean. I was on club level and the ice machine and people walking around were very loud. Did not feel private. Guy at the desk was very non customer service oriented. As I found with most people at that desk. Valet guy was very nice. Pay decent money you expect a little more courtesy. I do not expect to stay there again.
Very clean, nice room, great location Fire alarm went off, girls soccer team staying near us was very loud and rude, yelling in hallway past quiet hours, the door to our room did not close all the way.
The view crom the hotel over the marsh, the proximity to a clean sandy beach with rolling breakers and the comfort of the room. The fact that the hotel was on a main road, but the rooms are sufficiently laid back for that not to be a nuisance
the room and river scenery
Stayed in King room with balcony Great room room were recently renovated which was great view was good Room was under main lobby and could hear everybody going to breakfast
the view was nice the service was good rooms clean decent comp breakfast had to climb open outside stairs to get to room
the location was great to everything in the area,the free breakfast was not to bad either the room had a stuffy odor to it
The location was perfect, i really enjoyed the shuttle to the beach which is a big plus. The breakfast could hace been a bit more elaborated, the room smelled like mold.
The riverfront location and the fact they had kayaking available was a big draw for us. The location is great apart from some awkward (temporary) road construction in front which makes entering and exiting the parking area a bit dicey. The inn was just renovated and shows some updates, but some features definitely seemed dated and worn out. Our room clearly wasn't one of the best they had and our "sitting area" (as opposed to deck) was two vinyl chairs next to the parking area, not facing the water. Some rooms have a water-facing deck, but not us. No matter. The kayaks are only available during the "high tide cycle" and usually only once per day. There's a three to four hour window when you can rent them, but the attendant is also on call. The place was clean and overall fine. Skip the free breakfast. Even with "fresh" waffles made from a tasteless, disgusting mix, the whole event is a glorified continental breakfast at best. Better to head to Ogunquit to the various breakfast joints and get a real breakfast. Limited kayaking hours was a surprise to us but it made sense because the river is tidal. A bit overpriced for what you get, but I am sure the area commands the prices because of summer attractions and the beautiful beach at Ogunquit.
Loved being close to everything, but by far the staff at the desk, valet, and housekeeping was above and beyond super nice... I just wished I could have turned the heat down more than to 65, without turning it off. it was very hot in the room..
Unable to stay here because they had no confirmed reservation
I really enjoyed the food and cocktails while watching football. There was a server by the name Anca who took great care of me. The rooms where very clean and it's walking distance to everything. Parking stinks
Temporarily parked by entrance (20 minutes) while we got our room and unpacked. Valets were pleasant and professional. Hotel location was excellent and Portsmouth is very walkable. At this price, we expected a complimentary breakfast. Expensive valet only parking. We found our own parking nearby for free.
Location was fantastic....right in the heart of Portsmouth. Nothing
I thought our room smelled and felt a bit musty.
Overall nice place No bath tub!
Very clean and a great location Valet parking was the only option
I would like to recognize Dimple Patel and Natalia for their exceptional service. Each encounter was so pleasant, welcoming and engaging. I travel often for work and never have I encountered such exceptional service on a consistent basis. Dimple and Natalia are what made my stay at the Hilton Garden Inn Portsmouth Downtown enjoyable, not the hotel amenities nor the look of the hotel.
Very clean and modern, friendly staff and accessable to dowtntown
We really liked the hotel. It was a convenient location, right off 95 on our way home from Maine. Clean, comfortable, and the staff was very friendly. There was only ONE thing that bothered me and had we stayed more than one night would have driven me absolutely crazy: the floor above us. Our room was located on the bottem level of the hotel, room 125. The room directly above us has the creakiest floors which left me wide awake listening to the people above getting ready in the morning. Not a problem if they got up later or I was a deep sleeper, but the floor boards started their symphony at 5:30 am, far too early for my vacation.
The manager Steven went well above and beyond the service of any other hotel experience I've had and I travel quite frequently for work. I will certainly be back again. The breakfast is a great bonus!
Great staff, great room accommodations, good location with easy access to major highways, downtown, and beach. We would stay here again on our next trip to Portsmouth. A great value for the price and a knowledgeable staff. Nothing.
The Port Inn in Portsmouth, NH is a well kept, clean place to stay. Convenient to the highway and to downtown Portsmouth with a very welcoming and friendly staff.
It was a very quiet location but very close to downtown. The rooms were clean and large. The breakfast was very good. The breakfast area was too small for the amount of people there at the time. The one woman cleaning the area could not keep up with getting the tables clean and restocking the food.
I enjoyed the stay, plan to come back.
The room was spacious and clean and the staff was very friendly. Good solid value. Nothing to really complain about.
Hotel staff was great - very helpful. The room was great for our family.
Breakfast staff had difficulty keeping up with demand. Items ran out throughout our brief visit. They made every effort when it was brought to their attention, but we had to bring things to their attention quite a bit. (The coffee is out. The fruit has run out. The waffle mix is empty. There is no syrup. The decaf is out. There is still no fruit. There are no bowls. The regular coffee is out again…)
Quiet setting among the trees. Free internet. Nice hot breakfast, at least on Sunday. The towels in the pool area were tiny and as rough as 60 grit sandpaper. The towels in the room were a little softer (200 grit) but still small. Not something you can change now, but design would be better if bathroom were accessible without having to go through the bedroom.
Loved the swimming pool, hot tub, soft pillows, shower!! If they had more tag one shuttle it would've been perfect!
It was clean, friendly staff, free hot and cold breakfast, 10 minutes away from downtown Portsmouth, free parking, indoor pool, exercise facility, minutes away from I-95, a food market around the corner if you forgot anything, about 12 minutes to Kittery ME. It was a good hotel.
It was close to downtown Portsmouth. The young woman checking me in didn't find my reservation for a long while... The room I was offered smelled of smoke, I complained to the manager and was promised a smoke free room for the next night. I was also promised that I didn't have to pay for the first night, which was correct. The next day I removed all my belongings before leaving the hotel, when I came back in the evening to receive my smoke free room, I was told that the hotel was full! The manager was away - and the man handling our matter could not promise another free night in the same room that smelled of smoke, where I stayed the previous night - although the plaque on the desk promised, "If you're not fully satisfied, your stay is on us". We decided to leave the hotel!!