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The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Das Hotel liegt sehr zentral in der Nähe sowohl zum Hafen als auch zum Zentrum. Von außen eher unauffällig, erinnert die Eingangshalle an die Kolonialzeit. Unser Zimmer (14. Etage mit Blick auf die Berge) war geräumig, modern ausgestattet und (fast*) sauber. *Leider war der Teppichboden ziemlich fleckig und im Bad fanden sich fremde Haare. Der Preis fürs Frühstück (continental 28 AUD) war zu hoch, aber es gibt gleich nebenan und in wenige Minuten zu Fuß entfernt preiswertere Alternativen. Außerdem mussten wir für die Nutzung des Zimmersafes extra zahlen.
Zimmer war sehr geräumig, die Lage ist perfekt mit wundervollen Ausblick auf den Hafen vom 15. Stock, die Ausstattung des Zimmers entsprach voll den Erwartungen, Die Preise für Dinnerbuffett sind etwas astronomisch
Sehr gute Lage im Zentrum von Cairns, sehr freundliches Personal - super Hotel, schöner Swimmingpool mit ausreichend vielen Liegen, warmer Whirlpool, guter Fitnessraum inkl. Sauna! kein gratis WLAN
Sehr aufmerksame Mitarbeiter, gut zu erreichen , grosse, comfortable Zimmer.
Sehr gutes Hotel im Herzen von Cairns mit schönen Pool und nettem Personal
It was close to the centre of Cairns but not so close that it was noisy Nothing
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
Location Furniture a bit dated
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
Comfortable and quiet.Good amenities Enjoyed our stay
Location. View. Rooms No complementary breakfast
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Fantastic location. Outdoor area between rooms a bit run down.
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
check in war schnell und alle unterlagen waren ready, zimmer gross, aber alt, bad und WC getrennt fruestueck, generell kaum service fuer ein 5 star hotel in allen belangen, minibar nicht aufgefuellt, zimmer und bad nicht akurat sauber, sehr laut, keinerlei F&B outlets mit standards fuer ein 5 star hotel
Für ein modern gebautes Hotel dieser Größenordnung ansprechende Architektur und ein schönes Zimmer, sehr gute Sauberkeit, stadtnahe Lage an Hafen und Promenade. Wir halten den Ruf des Hilton für überbewertet; das Hotel verlangt beim Check-In eine Kaution in Höhe von AUD200,00; auf Kreditkartenzahlungen erfolgen Aufschläge; bei unverschuldetem Rücktritt von gebuchten und bezahlten Zusatzleistungen/Ausflügen werden dem Gast Gebühren und Aufschläge nicht erstattet; das Personal war bemüht, kommt an die Klasse anderer Häuser jedoch nicht heran (besonders beim Frühstück); stadtseitige Zimmer sind bei geöffnetem Fenster sehr laut; ein Wirlpool in der Badewanne ist schon sehr schön, jedoch kann man sich bei einem Geräuschpegel analog einer lauten Waschmaschine kaum entspannen.