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Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
During our stay the towel was not very clean coz I saw three times the hair in the towel.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
Sehr gutes Hotel im Herzen von Cairns mit schönen Pool und nettem Personal
Sehr gute Lage im Zentrum von Cairns, sehr freundliches Personal - super Hotel, schöner Swimmingpool mit ausreichend vielen Liegen, warmer Whirlpool, guter Fitnessraum inkl. Sauna! kein gratis WLAN
Sehr aufmerksame Mitarbeiter, gut zu erreichen , grosse, comfortable Zimmer.
check in war schnell und alle unterlagen waren ready, zimmer gross, aber alt, bad und WC getrennt fruestueck, generell kaum service fuer ein 5 star hotel in allen belangen, minibar nicht aufgefuellt, zimmer und bad nicht akurat sauber, sehr laut, keinerlei F&B outlets mit standards fuer ein 5 star hotel
It was close to the centre of Cairns but not so close that it was noisy Nothing
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable