Location. View. Rooms No complementary breakfast
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
The location was perfect. The staff was friendly and helpful. The matresses were too soft.
It was close to the centre of Cairns but not so close that it was noisy Nothing
Comfortable and quiet.Good amenities Enjoyed our stay
Location Furniture a bit dated
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
We enjoyed the night concierge Brian who was especially friendly and helpful at our departure. Our room had the slight smell of smoke, which was unpleasant given that we had our 2 children with us.
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
Das Frühstückspersonal hat immer nachgelegt wenn Toast oder Kaffee und Säfte ausgingen. Es gibt keinen Aufzug. Man muss das Gepäck die Treppen selbst hochschleppen.Das Superior Zimmer, zumindest das was wir hatten, war sehr klein. Das Frühstücksangebot ist sehr minimalistisch und man muss sein Geschirr, wie im Hostel, selbst wegräumen.
War sehr zentral. Der Busshuttel zum Flughafen stand erst ab 10.00 Uhr morgens zur Verfügung. Mußten uns deshalb ein Taxi nehmen.
Preis-Leistung war o.k. Frühstück ist halt kontinental (Toast,Marmelade,Kaffee) Netter Pool zum erfrischen in der tropischen Hitze... Zimmer zur Straßenseite (Hauptstraße von Cairns) könnten etwas laut sein (hatten wir zum Glück nicht)
Freundliches Personal, prompter Abhol- und Bringservice vom/zum Flughafen ohne weitere Berechnung Die Matrazen in meinem Zimmer waren so durchgelegen, daß ich die Decken der unbenutzten Betten als Unterlage nehmen musste um nicht die Drähte in der Matraze im Rücken zu spüren.
Sehr gepflegtes Hotel mit 2 Pools, Personal sehr freundlich und hilfsbereit, güntige Zimmer mit viel Komfort.
Preis-Leistung top! Mitarbeiter freundlich; Gratis Shuttleservice vom/zum Flughafen; günstiger Shuttle ins Zentrum; ältere doch schöne Poolanlage; Anlage etwas veraltet; Zimmer zur Straße ohne Pooblick und sehr laut; Ameisen im Zimmer; Internet teuer ($2,-/20min), nur Frühstücksmöglichkeit- kein Restaurant;
25 m Pool und normaler Pool, sowie Hot Tube. Günstige Verbindungen nach Cairns. Etwas laut in den Etagenzimmern, da unmittelbar daneben die Hauptstrasse vorbeiführt. Sicherheit in den Etagenzimmern zum Poolbereich hinaus ist niedrig. Es stand sogar ein eher Eingeborener mitten in der Nacht auf unserer Terasse und klopte an die Glastür. Darf keinesfalls vorkommen! Also eher Zimmer im 1. Stock buchen!
der resortstil und die citynahe lage verbunden mit der fuer den preis hervorragenden ausstattung und service. einfach super !
Swimming Pools und Shuttle Bus Service zur Stadtmitte und zum Flughafen haben mir gefallen.
Fuer 50 AUD pro Nacht war es ein gutes Hotel. Es war sauber und es waren 2 Pools und ein Whirlpool vorhanden. Ein sehr grosser Vorteil ist das es einen Shuttelservice in die Stadt und zum Flughafen gibt. Ein Ticket fuer 3 Tage kostet nur 10 AUD. Ein paar Haare im im Badezimmer. 1-2!!! Nicht so schlimm.
Preis, Leistung, sauberkeit, Pools, Airport transfer... Alles ok
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
The rooms were clean and modern. Good laundrey facilities. Fantastic pool with access to gym and hot tub. Lovely views and a short walk to town centre. The hotel bar and restaurant were quite expensive.
Very comfortable bedroom with pleasant views. Nice pool. Poor organisation in dining room. Waited 45 mins for a la carte when later arrivals, ordering same meal, were served promptly. Spoilt what otherwise would have been an excellent stay!
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
Excellent friendly helpful staff great location totaly relaxing and enjoyable stay
Fantastic Gym, lovely pool and spa, fantastic view of mountains from mountain view rooms. Nice amount of space in rooms. Only that there was no microwave in the room for heating things.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
Location and harbour view, undercover parking, availability of services. Room not tidied until the afternoon. Tissues not replaced in bathroom last 2 days. No information at Tour Desk on national park walking sites, local towns, countryside (all focused on purchasable operator tours & facilities)