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The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
I enjoyed the water front view along with the location just a short walk to the city. According to the website, it says that you offer a airport shuttle which I thought was free, but instead I had to catch a taxi from and to the airport.
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
Sehr aufmerksame Mitarbeiter, gut zu erreichen , grosse, comfortable Zimmer.
Sehr gutes Hotel im Herzen von Cairns mit schönen Pool und nettem Personal
Sehr gute Lage im Zentrum von Cairns, sehr freundliches Personal - super Hotel, schöner Swimmingpool mit ausreichend vielen Liegen, warmer Whirlpool, guter Fitnessraum inkl. Sauna! kein gratis WLAN
check in war schnell und alle unterlagen waren ready, zimmer gross, aber alt, bad und WC getrennt fruestueck, generell kaum service fuer ein 5 star hotel in allen belangen, minibar nicht aufgefuellt, zimmer und bad nicht akurat sauber, sehr laut, keinerlei F&B outlets mit standards fuer ein 5 star hotel
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.