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The pool was lovely and the setting was fantatstic. There was a variety of areas. The rooms were clean and comfortable. The staff were unresponsive to a request to fix a broken item. This gave an impression that the hotel was uninterested in client comfort. The reviews had promoted a 5 star experience and this aspect meant it did not reach this standard.
Luxury, location, spacious , clean The room needs an arm chair(s) in room
It was relaxing, modern, excellet facilities, great staff and fantastic weather for the middle of winter.
This is a very luxury and well designed place for a stay a romantic with all the pools and the whole complex!
everything was as it should be for a 5 star !! clean,efficient,peaceful,all went very smoothly! one member of the staff was very rude and I am sure will be his own undoing!
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
During our stay the towel was not very clean coz I saw three times the hair in the towel.
The proximity to the harbor, the restaurants and the facility was top notch. We loved our stay.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Friendly and helpful staff. Close to pier, shopping, restaurants, and anything you would need really. Nice clean rooms. Large bathroom. Beautiful pool. Wifi reception was poor in the rooms.
Location and Restaurants very good. The whole complex is need of uplift, however rooms still comfortable.
The dining facilitywas great The surcharge of 1.5 % was not mentioned till I was about to pay the account even though I booked via the net
close proximity to restaurants, beach and other tourist destinations plus the relaxing enviornment
Had a great expereince at the resort, nice and relaxing after spending the month travelling around Oz. Would strongly recommend this to friends and family
The staff were friendly & efficient, food good, room comfortable, and location superb. We didn't get to stay long enough....
Friendly and very helpfull staff, nicely decorated room