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It was relaxing, modern, excellet facilities, great staff and fantastic weather for the middle of winter.
everything was as it should be for a 5 star !! clean,efficient,peaceful,all went very smoothly! one member of the staff was very rude and I am sure will be his own undoing!
The pool was lovely and the setting was fantatstic. There was a variety of areas. The rooms were clean and comfortable. The staff were unresponsive to a request to fix a broken item. This gave an impression that the hotel was uninterested in client comfort. The reviews had promoted a 5 star experience and this aspect meant it did not reach this standard.
The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
Had a great expereince at the resort, nice and relaxing after spending the month travelling around Oz. Would strongly recommend this to friends and family
close proximity to restaurants, beach and other tourist destinations plus the relaxing enviornment
The staff were friendly & efficient, food good, room comfortable, and location superb. We didn't get to stay long enough....