Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
das hotel war eine sehr gute wahl, der strand ist gleich vor dem hotel
das hotel selber hat eine perfekte lage zum strand, alle einkaufsmöglichkeiten sind vorhanden. die Pacific Fair Shopping mall ist super nah gelegen. das hinterland das eben meist vergessen wird ist auch extrem nah und doch sehr reizvoll.
zentrale Lage,schoener Ausblick auf die Stadt und Meer das Hotel bedarf einer Renovierung
The staff responsed well to a complaint. The bed in the first room we had had springs broken. I think the most inportant thing is to have good beds.
Pool/spa was clean but not enough shade/wind protection.Location was good. Rooms quiet and comfortable(offpeak) Ocean view. Surfaces eg tables in room not cleaned during stay. Complimentary coffee/ tea not replaced. Pool towels not replaced..Dirty towel refolded on one occasion. Bathroom vent not working but was repaired promptly. Bedside alarm not working. Not enough drawer space for clothes.Breakfast(buffet) too expensive especially when wanting to leave hotel early so no time for leisurely breakfast.Movies should be complimentary.
Location was great and priced well The bed was incredibly uncomfortable and very small for a double more like a large single for anyone that is over 180cm such as myself
location, cleanliness, staff demeanour, breakfast dining area & food.
I liked that it was within walking distance to a variety of shopping and food outlets. No - nothing major that I didn't like
The bed was really comfortable The shower was not good and we couldn't adjust the settings for the force the water came out. Also we wanted to turn the heating on in the room and I turned the temp up to the highest but the room never warmed up the temp didn't change at all.
The bed was Sooooo soft Not a long enough holiday. Wanted to stay longer.
The buffet breakfast was good. Poor staff attitude.
Being near to the shops/restaurants/transport. Husband enjoyed using the gym facilities. Breakfast was very good.
Great position, friendly staff. (gave me 2 drink and gaming vouchers as he had to answer the phone while booking me in) When requesting car from car park, concierge was having another conversation whilst on phone to us.