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Staff at Le Ritz handled the problem and made a room available, but charged me again. Reservation with getaroom has not been refunded to me. Why Not?
The staff was friendly and the bed and room was very comfortable. We only stayed one night but left for the rest of our drive well rested.
Good continental breakfast! Pool area to cold for comfort.
I was very happy with the staff as well as the room. I will have to say that I was unsure of this hotel. I booked it online and so when I pulled up and looked at the outside, I began to doubt my choice. As we entered the hotel i was happy to see that the inside was completely renovated. It just proves, "you can't judge a book by it's cover"!!
i liked everything. I didn't stay but the night but the room was huge and beautiful. it had a balcony so I could go outside to smoke. if there is another trip up to Canada , this will be where I will stay. I used to stay at Best Western, but not anymore. cant say there was anything!!
Sheets were clean and it was Cheap. They have super creepy pictures on the wall in the lobby/elevator area, which was hilarious. Stopped here for our first night on a long trip. The walls were like paper you could hear everything in the hallway. It was so loud. There was a small child was opening and slamming doors repeatedly, it's mom thought it was funny and started chasing the kid up and down the hall yelling "boo". Staff didn't do anything about it. Didn't stop until 11:30pm and started again the next morning at 7am. Horrible night's sleep made my husband grumpy for the rest of our trip. Would spend the extra money to stay anywhere else next time.
I liked the size of the room and the location. nothing that i disliked.
The night early morning hotel clerk was awesome. He went the extra mile to ensure we received the correct room. Good job. Called ahead to advise hotel that we would be checking in late at night. The hotel clerk was rude and seemed somewhat annoyed that I was calling regarding a late arrival.
The room was huge the beds nice slep great There grand buffet was not so grand
Loved the location and the view. We checked in and went up to our room to find that it hadn't been cleaned yet. We wait just over an hour before it was ready for us. It didn't look like the room had been dusted and the bathroom smelled like it needed a good cleaning. Pool looked like it needed some attention also.
We loved the location right by the snake river and the falls. It was a beautiful place to stay. It was easy to find, right off the freeway. The hotel had good access to everything in town. The staff was very friendly and helpfu. I would recommend this hotel.
Staff was nice..that's all!! This hotel is overpriced if above $50.00 a night. It is OLD.....rooms are large but OLD. The TV was from the early 80's if not older. It needs to be upgraded in the worst way. Will NEVER stay here again.
Location Bathroom wasn't cleaned.
We walked into the 1980s decorated room and saw a layer of dust covering everything...turned a white cloth black as we wiped down counter tops and night stands. Then we saw stains all over the bed spread - we pulled it off only to notice what appeared to be pubic hairs on the sheets. We left and demanded a refund - which two weeks later I still haven't received.
The location is amazing and the views from the rooms with balconies facing the river are great. The price is fair. Overall, the room was fairly upgraded and nice. We liked that it had a fridge, microwave, and sink. Our room (and many others based on grumblings heard around) lacked air conditioning. When we called the front desk the man that came just explained to us how to work an air conditioning unit and after fiddling with it confirmed that yes, indeed, it was broken. He could not fix it though. While I appreciate his mansplaning (it's a thing, look it up) the way the modern marvel of an air conditioning unit works it would have been more helpful if he had fixed it. I would recommend that a hotel that provides 24 hour service have a maintenance person available around the clock. Although, I'm not aware if that is an industry standard.
The staff gave us a hard time about the number of people listed in our room. They never bothered to change it and they were going to charge us extra for the continental breakfast! I was not impressed by the staff!
The room was spacious . The AC worked. The facility was old and run down. Although the property was advertised as nonsmoking our room smelled like smoke.
Rooms were nice size. Staff and their ineptness.
The staff was friendly and helpful. The room was very nice and clean. The continental breakfast was good. Although some fruit would have been nice to have too. The room was large and nicely updated. A group of people staying at the facility had no consideration for others because they were playing games and being very loud in the hallway. I believe an employee came and told them to be quite because it wasn't long after that they quieted down.
Pleasant clerks Very noisy above us...someone must have walked across the floor for two hours. I finally got to sleep at 2:00 am
Our room had everything we could possibly need for a family traveling with an infant. Very accommodating staff. Complimentary breakfast was excellent. The only comment I would make is that the chairs on the patio outside our room were a mess with dust and cobwebs, so maybe make it a point to give some attention to the outside every couple of weeks during the summer months.
Location, large room Breakfast was terrible, somewhat run down, should be priced in the 59 - 79 dollar range and should be listed as a two star
I like that the room was big and did have a decent view. There are several concerns with this hotel. First, there was not a working thermostat for the room. Instead, you had to operate expand and try to guess the correct speed. Second, I was unimpressed that it was an analog TV. Watching a movie is not an option and the quality of the image was very poor. Third, the overall feel of the Hotel is outdated.
Room was clean.