Hotels Lacco Ameno

Quite clean, nice. The young gentleman at the reception was very helpful and nice. The hotel is equipped with SPA and swimming pools, but we didn't use it, because no one from the staff told us that what is provided in the hotel. We learned about it only before leaving, and all the facilities are working until 19.00 with a break from 13.00 until 17.00. It's very inconvenient. The biggest problem is the lady at the reception, she doesn't understand English but pretends, that she does and it causes misunderstanding. When we asked her about the hotel and the Island, she replayed that we can find all the information in the Internet. It was first time (and we travel a lot), when personnel couldn't help us. The hotel is not on the shore, so you have to go to the beach, which is across the road. The evening meal in the hotel (if it is not included) is very expensive, you'd better eat outside.

Herrliche Lage und die ansprechenden Thermalbecken. Ein Frühstück auf der Terasse wurde uns um 10.00 Uhr bei strahlendem Sonnenschein nicht gestattet mit dem Hinweis das Wetter wäre um 8.00 Uhr schlechter gewesen. Man war nicht bereit auf der Terasse einzudecken.Für ein 5 Sterne Hotel nicht akzeptabel.