Hotels in Piano di Sorrento

Nothing When we arrived it was very difficult for us to find it. We spent more than 2 hours looking for it and when we asked people for directions no one knew about it. When we finally found it, we found out that this is a house with no lift and they gave us a room on the 3rd floor, with no lift and we had to pass through loads of toys and barbie doll houses which were laying all over the place. We then decided not to stay at the hotel and asked them to cancel the booking. Maria grazia, the owner gave us a room which was not the one we booked and when I asked her why she told us that alll the other rooms are full. However when I spoke to the receptionist, she told us that we were the only people there and therefore it was not true that the room we booked was full this was a very bad experience and in fact we then had to look for another hotel where to stay. The photos on the website do not match the reality. This was our worst experience when travelling abroad.

Lage, Park, Essen im Aussenbereich Zimmer im Untergeschoss sehr laut, Essen im Innenbereich, Hotel Management ohne Feuer für den Gast und die Gastronomie, keine persönliche Information über Hoteleinrichtungen, Ausflugsmöglichkeiten etc.

Die Lage. Service und Freundlichkeit der Mitarbeiter war nicht gut. Frühstück war traf nicht den Standard eines 4* Sterne Hotel.

Soweit alles ok ! Die Kellner Tonino, Vincenzo und Giusy waren außerordentlich hilfsbereit und kompetent! Einige Kellner des Frühstücksaals hatten sicherlich keine fachliche Ausbildung! Gebucht hatten wir ein Zimmer mit Vesuv- und Golfblick. Leider verdeckte uns ein Teil eines Nebengebaudes zur Hälfte den Ausblick! Es wurde zwar versucht ein anderes Zimmer zu organisieren, aber weil das Hotel fast ausgebucht war, konnte kein anderes zur Verfügung gestellt werden!